IONITY

Product Manager

• Support our Direct (B2C) and Fleet (B2B) Product Managers in delivering an outstanding charging experience and smooth partner enablement
• Consolidate a regular competitor analysis on a monthly basis, covering product features, and promotional offers across key European markets, including structured product recommendations for the B2C channel
• Support the product team in evaluating new product concepts, feature ideas, and user experience enhancements based on market and user data
• Support the tracking and analysis of B2C customer loyalty rewards, monitoring redemption patterns and performance across different countries
• Assist in user research preparation (e.g. survey drafting, data aggregation, synthesis of findings) to inform B2C product decisions
• Own smaller projects independently end-to-end, including running promotional campaigns, improving a workflow, or setting up a KPI view and proposing next steps
• Support end-to-end processing of new Fleet customer submissions: CRM updates, offer preparation and sending, coordination of contract creation and dispatch
• Support customer onboarding and account setup in internal systems, including structured customer communication via email (status updates, follow-ups, missing information)
• Create and maintain clear documentation and lightweight process flows, turning recurring questions into structured, reusable guidance for customers and internal teams
• Support collaboration across Fleet Support, Sales/Account teams and Product

Working Student – Product Management

Pricing Analyst

• Support team in various areas such as: Competitor Analysis & Pricing Intelligence
• Research and monitor competitor pricing across European EV charging markets
• Prepare structured overviews and benchmarks to support pricing decisions for IONITY
• Document IONITY app features, user flows, and release updates in Confluence and internal wikis
• Conduct structured benchmarking of competitor apps against IONITY's digital product — identifying gaps and opportunities to improve the customer journey
• Support the preparation of regular KPI reports, consolidating data from PowerBI dashboards and other internal sources
• Flag unusual patterns and help translate performance data into actionable insights for the team
• Assist with operational tasks related to the IONITY charging card, including order management, issuance tracking, and coordination with relevant internal stakeholders
• Support the configuration and maintenance of tariffs (IONITY Go, IONITY Motion, IONITY Power) in our backend systems
• Prepare configuration files and support quality-checking of tariff data ahead of go-live
• Collect, structure, and analyse customer reviews and feedback from sources such as app stores and customer satisfaction surveys
• Summarise key themes and present insights to support the team's customer experience agenda

Working Student – Digital Strategy, Pricing

Student

• Supporting the Data Protection Officer with daily operational data protection matters
• Evaluating and implementing GDPR requirements and other applicable regulations
• Assisting in the operation and administration of our data protection management system
• Conducting research on data protection–related topics
• Providing administrative support for data protection projects

Working Student – Data Protection

Manager

• Own and continuously improve IONITY’s Accounts Receivable governance framework
• Monitor and steer DSO, overdue receivables, and cash collection performance
• Analyze AR aging structures and identify improvement opportunities
• Define escalation routines and support credit exposure monitoring
• Reduce revenue write-offs and improve bad debt management
• Monitor fraud, chargeback, refund, and payment leakage trends
• Collaborate closely with Treasury and Controlling to improve cash inflow forecasting

Working Student – Product Management

Working Student – Digital Strategy, Pricing

Working Student – Data Protection

Cash & Liquidity Manager