Director, Patient Services Innovation – Operational Excellence
Ionis Pharmaceuticals, Inc.
full-time
Posted on:
Location Type: Remote
Location: California • Massachusetts • United States
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Salary
💰 $205,000 - $220,000 per year
Job Level
About the role
- Clarify and share vision of the Patient Innovation Lab as a Center of Excellence for Ionis
- Showcase completed Patient Innovation Lab initiatives and define a prioritized annual roadmap aligned to Ionis business objectives
- Proactively identify actions needed to elevate awareness and value of Patient Innovation Lab with operational partners, leadership, and cross functional partners
- Actively discuss ways in which Patient Innovation Lab can support other functional areas and find opportunities to build confidence in what the Lab can deliver
- Oversee the day-to-day operations of the Innovation Lab, including vendor collaboration, project management, and cross-functional activities
- Serve as the strategic liaison between Patient Services subject matter experts and the Ionis Learning and Development team, ensuring training strategy and execution meet Patient Services and field needs
- Lead the design of training program(s), partnering with subject matter experts and Learning and Development to incorporate adult learning principles and best practices
- Proactively connect with Field and Patient Services leaders to identify continuous learning opportunities and a plan to address ongoing training needs
- Hold our key operational vendor partners accountable to delivering operational excellence
- Motivate vendor partners and Ionis’ dedicated teams to perform their best for Ionis’ programs
- Engage vendor partners in understanding and addressing operational excellence gaps
- Proactively plan for upcoming operational challenges with seamless execution
Requirements
- Bachelor’s degree required; advanced degree (e.g., MBA, MHA, PharmD, PhD) strongly preferred
- At least 15 years of pharmaceutical, biotech, consulting or healthcare services experience required, with recent deep experience in training or innovation
- Experience leading initiatives with enterprise or cross-functional impact preferred
- Passion for operations and operational details
- Proven cross-functional leadership, project management, and collaboration skills
- Outstanding customer relationship, communication, presentation and writing skills
- Demonstrated ability to operate hands-on while influencing strategic outcomes
- Strong knowledge of pharmaceutical specialty products preferred
- Self-motivated & collaborative team player with strong interpersonal skills
- Ability to effectively work with diverse audiences and influence cross-functionally
- Ability to manage multiple priorities and deliver high-quality results in a fast-paced environment
- Proficient in MS Office Suite
Benefits
- Highly competitive benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementtraining program designadult learning principlesoperational excellencecross-functional leadershippharmaceutical specialty products
Soft Skills
customer relationship skillscommunication skillspresentation skillswriting skillsinterpersonal skillsself-motivatedcollaborative team playerability to manage multiple priorities
Certifications
Bachelor's degreeadvanced degree (MBA, MHA, PharmD, PhD)