Ionis Pharmaceuticals, Inc.

Associate Director, Patient Services – Operational Excellence

Ionis Pharmaceuticals, Inc.

full-time

Posted on:

Location Type: Remote

Location: California • Massachusetts • United States

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Salary

💰 $160,000 - $180,000 per year

Job Level

Senior

About the role

  • Conduct deep-dive analytics to understand drivers of high performance and identify operational gaps
  • Develop and monitor leading indicators to proactively surface operational risks and opportunities
  • Generate actionable, forward-looking insights and recommendations beyond existing KPIs to support strategic decision-making
  • Translate complex operational data into clear, compelling insights for diverse stakeholders
  • Identify operational pain points and optimization opportunities aligned with overall commercial objectives
  • Gather and synthesize direct and indirect feedback from internal and external customers
  • Propose and help prioritize solutions that enhance current operations, partnering with functional leaders to drive execution
  • Explore and pilot innovative operational approaches, leveraging the Innovation Lab and external partnerships as appropriate
  • Support implementation and ongoing oversight of hub and affordability platform services
  • Lead day-to-day vendor management, escalating risks and performance issues as needed, to ensure efficient, high-quality delivery of Patient Services
  • Partner with cross-functional teams to ensure vendor compliance with quality, regulatory, and contractual standards
  • Validate data-driven trends and insights and assess operational implications through collaboration with cross-functional execution teams
  • Ensure alignment across Patient Services and Commercial Operations/Analytics on data definitions, analysis, and reporting
  • Represent Patient Services in cross-functional forums, as requested

Requirements

  • Bachelor’s degree required (business, science, or related field)
  • At least 12 years of experience in pharmaceutical, biotech, consulting, or healthcare services environments
  • Preferably 3+ years of recent experience in business operations, pharmaceutical patient services, market access, or commercial analytics with demonstrated ability to operate hands-on while influencing strategic outcomes
  • Strong passion for operations and operational excellence
  • Deep expertise working with operational data for pharmaceutical specialty products
  • Exceptional strategic thinking, analytical, and problem-solving capabilities
  • Demonstrated proficiency with data tools and innovative analytical methodologies
  • Self-motivated, collaborative team player with strong interpersonal skills
  • Proven ability to communicate and translate technical concepts for non-technical audiences
  • Ability to manage multiple priorities and deliver high-quality results in a fast-paced environment
  • Proficiency in Microsoft Office Suite
Benefits
  • Excellent benefits package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsoperational analysisKPI developmentdata-driven insightsvendor managementstrategic decision-makingoperational optimizationanalytical methodologiesproblem-solvingdata validation
Soft Skills
strategic thinkinginterpersonal skillscollaborationcommunicationself-motivationprioritizationadaptabilityinfluenceteam playerpresentation skills