Iomart

Technical Account Manager

• Provides a point of ownership for technical aspects of the client's service, once engaged.
• Provides the technical knowledge and insight to resolve performance and capacity issues.
• Creates a roadmap to ensure the client is gaining value from the solutions provided.
• Develops and owns the customer's technical roadmap and how it aligns to customer goals.
• Explores opportunities for innovation and optimisation within existing customer contracts.
• Chairs technical platform reviews and owns technical roadmaps.
• Identifies trends and prevent issues from occurring by being proactive.
• Acts as a technical liaison between customers, service engineering teams and support.
• Ensures that all communication, interactions, assignments, details and actions are clear, effective, timely.

AI Engineer

• Design, build, and scale AI solutions using Microsoft Copilot, Copilot Studio, and Azure AI Foundry
• Involve in solution design and delivery
• Technical implementation, security and governance
• Consulting and value realisation
• Contribute to practice and intellectual property development

Manager

• Atech is looking for an experienced SOC Manager to lead our 24/7, Security Operations Centre.
• You’ll be at the forefront of our security organisation, driving operational excellence, shaping our managed security services, and guiding a high‑performing global analyst team.
• Leading, coaching, and developing a team of SOC Analysts across UK and India.
• Overseeing 24/7 SOC operations, ensuring world‑class service delivery and SLA performance.
• Managing triage, detection, investigation, threat hunting, escalation, and incident closure processes.
• Continuously improve SOC runbooks, KPIs, dashboards, and reporting.
• Own operational use of the Microsoft security stack, including: Microsoft Sentinel (SIEM) Microsoft Defender XDR Entra ID Protection M365 audit & contextual logs.
• Drive optimisation, tuning, and governance across SIEM/XDR/SOAR platforms.
• Lead major incident escalations and guide proactive threat hunting.
• Represent Atech Security in customer escalations, service reviews, onboarding, and posture improvement sessions.
• Collaborate with Product, Engineering, Customer Success, and TAM teams to evolve Atech’s MXDR services.
• Contribute to service innovation across automation, tooling, and future roadmap areas (e.g., Defender for Cloud, EASM, Vulnerability Management).

SOC Manager

Human Resources

• Leading and supporting ER matters across the Group
• Overseeing monthly payroll with a focus on accuracy and “right first time” delivery
• Coaching and mentoring the People & Culture Coordinator
• Reviewing, updating, and harmonising HR policies and procedures
• Supporting organisational change projects, including TUPE and restructures
• Preparing monthly Executive Committee reporting with clear insights and recommendations
• Contributing to the delivery of the People & Culture strategy
• Supporting salary review and annual benefits enrolment
• Getting hands‑on with HR processes and HRIS improvements or migrations
• Advising leaders on policies, ER, recruitment, reward, and benefits
• Working with the wider People and Culture team on DE&I, engagement, systems integration, training, communications, and company events

Technical Account Manager

AI Engineer

SOC Manager

HR Advisor