Invenzi

Support Engineer

• Lead the Support team (L1, L2), ensuring quality, organization, and professional development.
• Provide direct support in creating, maintaining, and governing the department's processes.
• Work hands-on with complex technical requests, including software‑to‑hardware integration testing, advanced analysis, and remote diagnostics.
• Monitor metrics, SLAs, backlog, and failure trends.
• Ensure effective communication with integrators, end customers, and internal teams.
• Structure and evolve support workflows, automations, escalation criteria, and technical documentation.
• Collaborate with other departments to resolve incidents and drive continuous improvement.

Technical Support Coordinator

IT Support

• Gestão estratégica e operacional da infraestrutura de TI, incluindo servidores (físicos e virtuais), storages, virtualização e ambientes em nuvem, garantindo alta disponibilidade e performance.
• Gerenciar a arquitetura de redes, links de comunicação, infraestrutura de banco de dados, VPNs, firewalls e a infraestrutura de telefonia (VoIP e PABX), assegurando a conectividade e a segurança de todo perímetro digital da empresa.
• Desenvolver, implementar e monitorar políticas e ferramentas de segurança da informação, realizando a gestão de vulnerabilidades e garantindo a conformidade com as normas ISO 27001, ISO 27701 e LGPD.
• Gestão de Ativos: Coordenar o ciclo de vida dos equipamentos de usuários (desktops, notebooks), incluindo o provisionamento, a configuração, o suporte técnico e o inventário para colaboradores e terceiros.
• Desenvolver e manter planos de monitoramento proativo, rotinas de backup e planos de recuperação de desastres para garantir a continuidade dos negócios.
• Gerenciar o inventário de equipamentos, controle de documentações técnicas, licenciamento de softwares e apoiar na elaboração de editais técnicos.
• Gestão de Fornecedores e Orçamento: Gerenciar contratos com fornecedores de tecnologia e participar ativamente do planejamento e controle orçamentário da área.

Analista de Infraestrutura de TI

• Strategic and operational management of IT infrastructure, including servers (physical and virtual), storage systems, virtualization, and cloud environments, ensuring high availability and performance.
• Manage network architecture, communication links, database infrastructure, VPNs, firewalls, and telephony infrastructure (VoIP and PBX), ensuring connectivity and security across the company's entire digital perimeter.
• Develop, implement, and monitor information security policies and tools, perform vulnerability management, and ensure compliance with ISO 27001, ISO 27701, and LGPD.
• Asset Management: Coordinate the lifecycle of end-user equipment (desktops, laptops), including provisioning, configuration, technical support, and inventory for employees and third parties.
• Develop and maintain proactive monitoring plans, backup routines, and disaster recovery plans to ensure business continuity.
• Manage equipment inventory, control technical documentation, software licensing, and support the preparation of technical tenders/specifications.
• Supplier and Budget Management: Manage contracts with technology vendors and actively participate in the area's budget planning and control.

IT Infrastructure Coordinator

Software Engineer

• Assist with integration testing between the Invenzi software and hardware devices;
• Assist with technical support/helpdesk for our solution;
• Perform remote software configurations via TeamViewer or AnyDesk;
• Assist with quality and usability testing of Invenzi software;
• Assist with pre-release testing of software;
• Contribute to improvements for the Invenzi software;
• Participate in discussions for implementing the access control solution;
• Monitor support tickets and systems;
• Document specific features of the Invenzi software.

Electrical Engineering Intern

Analyst

• Ensure the smooth operation, organization, and maintenance of the office on a day-to-day basis.
• Manage the cleaning team and contact vendors for repairs and maintenance as needed.
• Coordinate the setup and organization of meeting and training rooms, ensuring they are always ready for use.
• Manage and purchase office supplies, pantry items, and other consumables, maintaining appropriate stock levels.
• Provide support for internal events and assist with visitor reception.
• Arrange corporate travel logistics (ticket purchases, hotel reservations, etc.).
• Oversee receipt and dispatch of materials, equipment, and correspondence.
• Assist in resolving any delivery discrepancies.
• Obtain quotes and negotiate with suppliers of products and services, always seeking the best value for money.
• Issue purchase orders and track orders through to final delivery.
• Develop and maintain strong relationships with our supplier base.

Technical Support Coordinator

Analista de Infraestrutura de TI

IT Infrastructure Coordinator

Electrical Engineering Intern

Administrative Analyst