Invenzi

Copywriter

• Create and revise copy for digital marketing campaigns, including emails, landing pages, automation flows, ads, website content and downloadable/rich materials;
• Develop persuasive copy aligned with inbound marketing strategies, paid traffic and lead generation goals;
• Produce content for social media, respecting the brand's tone of voice and the objectives of each channel;
• Ensure consistency of language and brand positioning for Invenzi across all touchpoints;
• Collaborate with the marketing coordinator, designer and videomaker;
• Produce video scripts;
• Review and optimize copy with a focus on conversion, clarity and user experience (UX Writing);
• Participate in the planning of campaigns and marketing initiatives, contributing creative and strategic ideas;
• Analyze campaign and content results, proposing continuous improvements based on data;
• Support the production of institutional content and internal communications when needed;
• Keep up to date with trends and best practices in copywriting, storytelling and digital marketing.

Customer Success Manager

• Support administrative and operational activities for the Customer Success and Support teams;
• Update, organize, and maintain customer records and information in internal systems;
• Assist in creating and updating operational reports and metrics (SLAs, request statuses, etc.);
• Monitor workflows and request statuses, such as openings, pending items, and responses;
• Contribute to organizing processes, controls, and documentation for the area;
• Help track the customer journey, ensuring records are accurate and consistent;
• Interact with internal teams such as Support, Sales, Operations, and Development as needed.

Backoffice Intern, Customer Success

• Support administrative and operational activities for the CS and Support teams;
• Update, organize, and maintain customer records and information in internal systems;
• Assist in generating and updating operational reports and KPIs (SLAs, request statuses, etc.);
• Monitor workflows and request statuses, such as openings, pending items, and follow-ups;
• Help organize processes, controls, and departmental documentation;
• Assist in tracking the customer journey, ensuring records are up to date and consistent;
• Interact with internal teams such as Support, Sales, Operations, and Development as needed.

Estágio Backoffice, Customer Success

Full-stack Engineer

• Assist with integration testing between the Invenzi software and hardware devices;
• Assist with quality and usability testing of Invenzi software;
• Assist with pre-release testing of software;
• Contribute to improvements for the Invenzi software;
• Participate in discussions for implementing the access control solution;
• Document specific features of the Invenzi software.

Copywriter

Backoffice Intern, Customer Success

Estágio Backoffice, Customer Success

Software Engineering Intern