Invent Software

Analyst

• Support low-complexity customer interactions, assisting with the initial understanding of requests, questions, and routing.
• Log and update tickets and support information in internal systems, ensuring clarity and traceability.
• Assist with triage, initial classification, and categorization of tickets, contributing to the organization of the support queue.
• Help send simple status updates for ongoing requests, following team guidance.
• Monitor basic area indicators, contributing to achieving productivity and service goals.
• Answer telephone calls routed through the IVR (Interactive Voice Response), when applicable and always under supervision.
• Assist the team with operational and administrative routines related to customer support and product sustainment.

Customer Service Analyst

Data Scientist

• Support low-complexity customer requests by assisting with the initial understanding of issues, questions, and next steps.
• Log and update tickets and support information in internal systems, ensuring clarity and traceability.
• Assist with triage, initial classification, and categorization of tickets to help organize the support queue.
• Help send simple status updates for ongoing requests, following team guidance.
• Monitor basic area indicators and metrics, contributing to productivity and service targets.
• Answer phone calls routed through the IVR when applicable and always under supervision.
• Assist the team with operational and administrative routines related to product support and maintenance.

Customer Service Analyst

Product Analyst II – Support