Invent Software

Payroll

• Provide low- to medium-complexity client support, aiming to understand clients' needs and processes; analyze these needs systematically and consultatively using our business expertise, translating them into solutions that add value to their daily operations.
• Handle customer requests via ticketing channels under direct supervision, focusing on excellence and meeting established targets.
• Send updates on the status of ongoing requests when requested by the client, through support channels (phone, email, chat, or system).
• Triage tickets opened by clients and classify or categorize them as needed.
• Contribute to achieving individual performance indicators (productivity, satisfaction surveys, etc.) as well as the area’s overall goals.
• Answer phone calls routed through the service IVR.
• When necessary during support sessions, perform tests with the client to ensure system usability.

Customer Service Analyst – Payroll

Analyst

• Provide low-complexity customer support, seeking to understand clients' needs and processes and exploring those needs in a systematic and consultative manner based on our business expertise, translating them into solutions that add value to their daily operations.
• Handle customer requests through ticketing channels under direct supervision, focusing on excellence and meeting established targets.
• Send status updates on ongoing requests when requested by the customer via support channels (phone, e-mail, chat, or system).
• Triage tickets opened by customers and classify or categorize them when necessary.
• Contribute to achieving individual KPIs (productivity, satisfaction survey, and others) as well as team/department goals.
• Answer phone calls routed through the support IVR.
• When necessary during support interactions, perform tests with the customer to ensure the system’s usability.

Customer Support Analyst – Electronic Documents

Software Engineer

• Develop and maintain software features that add value to the product, ensuring customer satisfaction.
• Develop technical solutions of medium to high complexity with a low level of supervision.
• Have a deep understanding of software architecture and be able to work within it by analyzing its components, structure, and functionality.
• Document development stages by recording the implementation of technical solutions and tools.
• Guide and work with the development team to find business, architectural, and design solutions through teamwork—supporting questions, sharing knowledge, designing solutions, and pointing to supporting documentation.
• Maintain software quality by reviewing processes, tools, and best practices.
• Develop new solutions using established frameworks.

Software Development Analyst – C#

Account Executive

• Prospectar novos clientes e identificar oportunidades de vendas em base instalada garantindo fidelização;
• Realizar um Discovery profundo, entendendo os desafios e necessidades do cliente para apresentar uma proposta incrível;
• Demonstrar nossas soluções;
• Desenvolver e manter relacionamentos sólidos com os clientes e parceiros;
• Colaborar com a equipe de produto e customer success para entender as necessidades do cliente e oferecer soluções personalizadas;
• Cumprir e superar metas de vendas estabelecidas;
• Manter-se atualizado sobre as tendências do setor de software e tecnologia;
• Manter um pipeline saudável e estratégico, gerindo oportunidades com foco em potencial de receita e conversão;
• Tomar decisões baseadas em dados, acompanhando métricas chave e usá-las para ajustar e otimizar a performance comercial.

Executivo de Contas

• Respond to support tickets, clarifying questions about the system.
• Assist in triaging tickets opened by clients and reclassify or categorize them.
• Help provide status updates on ongoing requests when requested by the client, via support channels (phone, email, system).
• Monitor and follow up with the clients under your responsibility.
• Contribute to the knowledge base by writing articles on relevant topics.

Customer Service Analyst – Payroll

Customer Support Analyst – Electronic Documents

Software Development Analyst – C#

Executivo de Contas

Customer Support Analyst – Tax