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Customer Service Analyst
Invent SoftwareSupport customer service operations by assisting clients with inquiries and tracking requests. Aiding the team with administrative tasks related to product support.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities, including ticket logging, triage, and communication skills. Familiarity with financial routines enhances the ability to assist in administrative tasks related to customer interactions.
Highest-signal resume keywords
Customer Support ExperienceTicket Logging and UpdatingTriage and ClassificationBachelor’s Degree in Administration or Information TechnologyKnowledge of Financial Routines
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Communication SkillsOrganizational Skills
Tools & Technologies
Internal Support SystemsIVR (Interactive Voice Response)
Industry Keywords
Customer InteractionsOperational RoutinesProduct SustainmentService GoalsBasic Area Indicators
About the role
Key responsibilities & impact- Support low-complexity customer interactions, assisting with the initial understanding of requests, questions, and routing.
- Log and update tickets and support information in internal systems, ensuring clarity and traceability.
- Assist with triage, initial classification, and categorization of tickets, contributing to the organization of the support queue.
- Help send simple status updates for ongoing requests, following team guidance.
- Monitor basic area indicators, contributing to achieving productivity and service goals.
- Answer telephone calls routed through the IVR (Interactive Voice Response), when applicable and always under supervision.
- Assist the team with operational and administrative routines related to customer support and product sustainment.
Requirements
What you’ll need- Bachelor’s degree completed or in progress in Administration, Information Technology, or related fields.
- Experience in customer support.
- Nice to have: knowledge of financial routines such as bank reconciliation, collections, and payments.
Benefits
Comp & perks- Transportation voucher or fuel allowance
- Home-office allowance
- Meal or food voucher
- Medical insurance
- Dental insurance
- Fruit day (Tuesdays and Thursdays)
- Sentiment pulse (continuous active listening)
- Energy Drink Monday (first Monday of the month)
- Workplace exercise/stretching sessions (Mondays and Wednesdays)
- Company-provided breakfast
- Partnerships with language course providers
- Scholarship opportunities