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Invent Software

Product Analyst II – Support

Invent Software

Support customer service and technical assistance at Invent Software, contributing to innovative solutions and customer satisfaction.

Posted 7/1/2026full-timeGoiânia • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and technical support capabilities, with experience in ticketing systems and a basic understanding of systems and technology. Proficient in Microsoft Office and familiar with databases, contributing to operational efficiency and support processes.

Highest-signal resume keywords
Customer Service ExperienceTechnical Support ExperienceTicketing Systems ProficiencyMicrosoft Office ProficiencyBasic SQL Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Ticketing SystemsSQL ServerSAP HANABasic Programming KnowledgeHTML5CSS3ReactPythonNode.jsAWS
Soft Skills
CommunicationProblem-SolvingTeam Collaboration
Tools & Technologies
IVR SystemsIncident Management ToolsDockerAPI GatewayLambda
Certifications & Qualifications
IIBA CCBACBAP
Industry Keywords
Customer SupportOperational RoutinesService TargetsUX/UI Design

Tech Stack

Tools & technologies
AWSDockerJavaScriptNode.jsNoSQLPythonReactSQL

About the role

Key responsibilities & impact
  • Support low-complexity customer requests by assisting with the initial understanding of issues, questions, and next steps.
  • Log and update tickets and support information in internal systems, ensuring clarity and traceability.
  • Assist with triage, initial classification, and categorization of tickets to help organize the support queue.
  • Help send simple status updates for ongoing requests, following team guidance.
  • Monitor basic area indicators and metrics, contributing to productivity and service targets.
  • Answer phone calls routed through the IVR when applicable and always under supervision.
  • Assist the team with operational and administrative routines related to product support and maintenance.

Requirements

What you’ll need
  • Customer service and technical support experience
  • Experience with ticketing systems/incident management tools
  • Basic understanding of systems and technology
  • Microsoft Office
  • Databases (SQL Server and SAP HANA) – basic level
  • The following will be considered a plus:
  • Knowledge of programming languages or prior software development experience
  • Experience in development environments using Docker, HTML5, CSS3, React, Python, Node.js, AWS, API Gateway, Lambda, SQL and NoSQL
  • Knowledge of UX/UI and interface design
  • Certifications in Requirements Analysis (such as IIBA CCBA or CBAP)

Benefits

Comp & perks
  • Meal allowance
  • Transportation allowance
  • Health insurance
  • Dental insurance
  • Professional development
  • Relaxed work environment
  • Recognition
  • Workplace exercise sessions
  • Tuition assistance*