Field Service Engineer, Level 2
Intuitive
full-time
Posted on:
Location Type: Remote
Location: India
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About the role
- Filed service Engineer will be supporting all da Vinci® Surgical platforms
- Analyze customer’s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer
- Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved
- Assess and determine follow up visits to ensure maximum system reliability
- Use discretion and independent judgment when assessing the functionality and Repairing Intuitive Surgical products
- Use discretion and independent judgment when assessing customer-training needs with respect to technical training in an Operating Room environment, and provide both technical training and or technical support as required
- Independently manage all administrative duties of role that includes but are not limited to; Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database.
Requirements
- 5-10 years of experience as a Field Service Engineer required, experience with medical devices preferred
- Strong written and oral communication skills
- Good interpersonal skills
- Good administrative and record keeping skills
- Good knowledge of Operating Room protocol
- Track record of solid customer relationships with Surgeons and Hospital staff
- Proven ability to independently troubleshoot complex electro-mechanical systems
- An ability to travel up to 50%, dependent upon account distribution
- A college degree in applied science or engineering preferred; or equivalent training/experience which may include extensive course work or study in the field of engineering or applied science
Benefits
- U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.
- Equal Employment Opportunity Employer.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
system installationtechnical trainingtroubleshootingelectro-mechanical systemspreventative maintenanceinventory managementdata managementrepairing medical devicesservice contracts managementsystem configuration
Soft Skills
written communicationoral communicationinterpersonal skillsadministrative skillsrecord keepingcustomer relationship managementindependent judgmentdiscretiontime managementproblem-solving