Intrepid

Ecommerce

• Review current supply chain operations to document product, service, and information flow using project management tools
• Handle returns and exchanges, which may involve processing customer returns or exchanges, updating inventory records, and restocking items as necessary
• Liaise with internal teams and external stakeholders to conduct accurate and timely monthly stock reconciliation for assigned brands, ensuring alignment on inventory records, resolving discrepancies, and supporting smooth end-of-month reporting and settlement processes.
• Assist with shipping and receiving, which may include preparing orders for shipment, verifying that orders are complete and accurate, and processing incoming deliveries
• Analyze customer information and needs to improve customer relationships.
• Evaluate risk factors that impact efficiency.
• Evaluate all weekly metrics and analyze all continuous improvement project and prepare reports for all requests.
• Monitor lapses in delivery of logistics services to customers.
• Optimize use of allocated resources within business activities.
• Plan delivery of logistics services that meet customer requirements.
• Support development of sales proposals or tender documents.

Mid-Sr. E-commerce Operations Executive, Logistics, Warehousing, Inventory

Affiliate Manager

• Develop and execute affiliate marketing strategies to drive brand awareness, engagement, and sales on TikTok.
• Identify and recruit TikTok influencers and content creators to join our affiliate program.
• Build and maintain strong relationships with affiliate partners, providing support, guidance, and incentives to drive performance.
• Create and optimize TikTok content in collaboration with affiliates to align with brand messaging and objectives.
• Monitor and analyze TikTok campaigns, tracking key metrics and performance indicators to optimize results.
• Stay up-to-date with TikTok trends, algorithms, and best practices to maximize visibility and reach.
• Collaborate with cross-functional teams, including marketing, sales, and product development, to ensure alignment and coherence in brand messaging and strategy.

Affiliate Executive

Account Manager

• Develop and execute integrated social commerce strategies combining livestreams, short video content, and affiliate programs to maximize traffic, engagement, and GMV.
• Partner with brand clients to define sales and marketing objectives, ensuring alignment with platform algorithms and audience behavior.
• Manage end-to-end campaign execution — from ideation, scheduling, host coordination, and production to post-campaign performance analysis.
• Lead the planning and optimization of livestream and video content calendars to capitalize on key events such as Double Digit Days, Payday Sales, and platform mega campaigns.
• Strengthen creator and affiliate programs through data-backed recruitment, activation, and performance optimization of KOLs/KOCs.
• Collaborate cross-functionally with Creative, Performance Marketing, and Operations teams to ensure cohesive storytelling, product readiness, and real-time fulfillment.
• Monitor campaign analytics (e.g., CTR, Enter Room Rate, GMV, conversion) and provide actionable insights to enhance future campaign outcomes.
• Maintain strong relationships with platform partners (TikTok, Shopee, Lazada) to stay ahead of new tools, features, and best practices.
• Track and evaluate performance across all social commerce pillars using dashboards and structured reporting.
• Create detailed performance reports and insights for internal stakeholders and clients, highlighting successes and opportunities.
• Identify trends, competitive benchmarks, and growth opportunities to refine Intrepid’s social commerce approach.
• Lead and empower the Social Commerce Account Management Team to deliver excellence across all formats.
• Define a clear vision and performance framework that aligns commercial goals, creative execution, and client satisfaction.
• Set measurable KPIs covering GMV, traffic, engagement, creator performance, and client retention; track results and drive continuous improvement.
• Drive performance reviews, goal setting, and professional growth plans aligned with Intrepid’s leadership framework.
• Encourage proactive ownership and entrepreneurial mindset among the team to scale new social commerce initiatives.
• Foster a culture of collaboration, agility, and high performance aligned with Intrepid’s regional goals.
• Work closely with the Performance Marketing, Content, and Operations teams to integrate livestream campaigns with broader eCommerce strategies.
• Coordinate with the operations team to ensure real-time updates on inventory and fulfillment during livestreams.
• Liaise with platform representatives (e.g., TikTok, Shopee, Lazada) to stay updated on new features and guidelines.

Social Commerce Key Account Management Lead

• Oversee the end-to-end planning and execution of livestream events.
• Coordinate schedules, resources to ensure livestreams run smoothly.
• Work with the brand to understand the event’s goals and ensure alignment with overall production plans.
• Ensure all technical aspects of the livestream (audio, video, lighting, equipment setup) are operational and optimized.
• Troubleshoot and resolve any technical issues during live broadcasts.
• Collaborate with the technical crew to set up livestream platforms, including video streaming software and hardware.
• Communicate with external vendors, partners, and stakeholders to coordinate livestream sessions.
• Ensure clear communication before, during, and after the livestream event to all involved parties.
• Assist in creating engaging content and promote interactive elements (chat, polls, Q&A) to increase audience participation.
• Monitor live chat and interactions, responding to viewer questions and concerns in real-time.
• Analyze performance metrics and gather feedback to optimize future livestreams.
• Assist in post-event analysis, including reviewing event performance, feedback, and audience engagement data.
• Coordinate the editing and publishing of recorded livestreams on appropriate platforms.
• Help prepare post-event reports for internal and external stakeholders.

Junior Social Key Account Manager

• Review current supply chain operations to document product, service, and information flow
• Handle returns and exchanges
• Liaise with internal teams and external stakeholders for stock reconciliation
• Assist with shipping and receiving
• Analyze customer information and needs to improve customer relationships
• Evaluate risk factors that impact efficiency
• Monitor lapses in delivery of logistics services
• Optimize use of allocated resources
• Plan delivery of logistics services that meet customer requirements
• Support development of sales proposals or tender documents

Mid-Senior E-commerce Operations Executive, Logistics, Warehousing, Inventory

• Spearhead the strategy, execution, and optimization of Intrepid’s affiliate and Key Opinion Leader (KOL) programs.
• Build, manage, and scale affiliate marketing and KOL programs to support Intrepid’s eCommerce growth objectives.
• Oversee the end-to-end strategy, execution, and optimization of campaigns.
• Recruit new partners, manage ongoing relationships, track performance metrics, and ensure alignment with business goals.
• Collaborate closely with internal teams across marketing, commercial, product, and analytics, as well as with external partners and influencers.

Graphics Designer

• Assist in designing assets for livestreaming
• Collaborate with senior designers to ensure creative consistency across all designs
• Adapt and update existing designs based on feedback and brand guidelines
• Help maintain a visual library for the brands you work with, ensuring organized files and updated assets
• Support the team with the idea creation of design assets
• Stay updated with design trends and e-commerce design standards

Junior Graphic Designer

Producer

• Lead the pre-production process, including scheduling rehearsals, coordinating talent, and organizing technical requirements.
• Manage all technical aspects of livestream production, including camera setup, lighting, sound, and graphics to ensure a high-quality broadcast.
• Direct live broadcasts with a focus on maintaining a seamless flow of content, engaging with the audience, and effectively managing any unexpected challenges.
• Compile reports on key performance indicators (KPIs) and present findings to the team to inform future strategies.
• Build and maintain strong relationships with internal teams, external partners, and talent to foster collaboration and enhance production quality.

Junior Producer

• Oversee brand performance, driving success through effective commercial and content strategies
• Manage Brand Performance: Oversee the end-to-end performance of assigned brands
• Operational Management: Oversee all aspects of live commerce operations
• Content Strategy and Execution: Work with internal Live Commerce team to develop a content calendar
• Strategic Guidance: Provide expert recommendations on strategies, promotions, and content ideas
• Build Relationships: Act as the main point of contact for brands and platforms
• Collaborate Internally: Work with internal teams like Live Commerce, Commercial, and Performance Marketing
• Coordinate with Platforms: Align with platform counterparts on promotional strategies
• Support Brand Onboarding and Growth: Assist in the onboarding process for new brands
• Ensure Account Retention: Partner with leadership to maintain and grow existing accounts

Senior Social Key Account Manager, SG Market

Chief Marketing Officer

• Setting up, managing, and optimizing campaigns to drive key KPI metrics across ecomm marketplaces, SEM (Google Shopping), and social media (Collaborative/CPAS).
• Work closely with client teams to develop marketing plans and KPIs, as well as ongoing reporting
• Manage revenue delivery and budget spend, including daily optimization and providing real-time targeting recommendations
• Create A/B testing frameworks and implementation to ensure consistent growth
• Manage Analytics and performance report sharing with clients, advising them on optimization potential and insights

Senior Performance Marketing Executive

• Develop and execute livestream strategies to maximize audience engagement and sales conversion.
• Collaborate with Key Account Managers and clients to align livestream objectives with brand goals.
• Identify target audiences and craft content strategies tailored to client products and campaigns.
• Plan and manage livestream schedules, ensuring alignment with peak shopping events (e.g., Double Digit Days, Payday Sales).
• Supervise livestream sessions, providing real-time troubleshooting and ensuring high-quality execution.
• Coordinate with livestream leads to manage hosts, moderators, and production teams to ensure seamless operations.
• Supervise social key account management team to manage and train a team of hosts, moderators, and support staff to deliver exceptional live commerce experiences.
• Set performance KPIs for the team, monitor progress, and provide constructive feedback.
• Track livestream performance metrics (e.g., Enter Room Rate, engagement rate, GMV) and provide actionable insights for improvement.
• Create detailed performance reports for internal stakeholders and clients, highlighting successes and opportunities.
• Analyze competitor strategies and industry trends to refine and enhance live commerce tactics.
• Work closely with the Performance Marketing, Content, and Operations teams to integrate livestream campaigns with broader eCommerce strategies.
• Coordinate with the operations team to ensure real-time updates on inventory and fulfillment during livestreams.
• Liaise with platform representatives (e.g., TikTok, Shopee, Lazada) to stay updated on new features and guidelines.

Social Commerce Key Account Management Team Lead

• A Key Account Manager is the liaison officer between Intrepid, its clients, and the platforms the client is selling on.
• Oversees the Intrepid-client relationship, determines opportunities, and identifies process improvements to grow their online sales revenue and to ensure Intrepid delivers the service level agreement.
• Deliver & perform best on the following KPIs for brand/seller partners, through internal & external coordination with concerned departments: Content management & optimization, Campaign strategies & execution, Chat response representation of the brand/seller, Operations capacity and process implementation, Progressive revenue trend and overall online sales performance.
• Foster client relationships; work with sales and marketing teams and other support teams available.
• Design sales growth proposals; handle client communications and prepare client reports; and communicate client agendas to other staff members.
• Ensure clients’ needs are met and their voices are heard while coordinating with others and fulfilling the contractual day-to-day duties.
• Positive client NPS.