Associate, PAM Engineer
Sumitomo Mitsui Banking Corporation – SMBC Group
AzureCloudCyber SecurityPython
Job Level
Mid-LevelSenior
Tech Stack
AzureCloudPython
About the role
- Operate and support Okta Identity Cloud platforms (Workforce and/or Customer).
- Troubleshoot, resolve, and document incidents, problems, and service requests.
- Implement configuration changes (SSO, MFA, Lifecycle Management, API Access Management, etc.) in client environments.
- Monitor system health and performance, escalating risks and proactively addressing issues.
- Support integrations with directories (AD, Azure AD, LDAP), IdPs, and applications.
- Automate workflows and processes using Okta Workflows, APIs, or scripting.
- Collaborate with clients and internal teams to ensure SLAs and service quality standards are met.
- Maintain knowledge articles, runbooks, and process documentation.
- Contribute to continuous service improvement initiatives within the Managed Services team.
Requirements
- 3+ years of hands-on experience with Okta Identity Cloud (Workforce and/or Customer).
- Strong knowledge of IAM concepts: authentication, federation, provisioning, and governance.
- Expertise with Okta capabilities, including: Single Sign-On (SSO), Adaptive MFA, Lifecycle Management, Universal Directory, API Access Management.
- Familiarity with modern identity protocols : SAML, OIDC, OAuth 2.0, SCIM.
- Experience integrating Okta with enterprise applications and directories.
- Scripting/automation knowledge (PowerShell, Python, or similar).
- Experience working in a support, operations, or managed services context.
- Okta certifications (Professional, Administrator, Architect, or similar) highly desirable.
