Customer Success Supervisor, Trainer
Instant Teams
Supervisor, Healthcare Operations
Interwell Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Monitor and supervise workflow of the virtual care team.
- Provide leadership, coaching and development for all direct reports to maintain an engaged and productive workforce.
- Optimize staffing, performance, compliance, productivity, and satisfaction of direct reports.
- Foster a team environment between all direct reports and internal stakeholders partners.
- Assist with interviewing candidates and support the successful onboarding of new hires.
- Opportunity to assist with departmental and inter-departmental projects.
Requirements
- Demonstrates the ability to inspire and align immediate team members toward shared objectives.
- Seeks common ground in disputes and strives to resolve issues amicably.
- Utilizes a foundational mix of logic, analysis, and limited experience to make sound decisions and solve straightforward problems.
- Offers solutions-based suggestions that contribute positively to the organization.
- Is open to collaboration and provides basic process support when needed.
- Persists in pursuing deliverables but may encounter some challenges in the face of resistance or setbacks.
- Achieves goals at a basic level and assists the team in understanding and aligning with the organizational vision.
- Communicates simply and clearly within the organization on a range of topics; adjusts communication when necessary.
- Provides feedback confidently and proactively, offering comprehensive observations and constructive comments; receptive to feedback.
- Displays a strong commitment to personal and professional growth, requiring minimal guidance for improvement.
- Engages in minimal talent development activities, primarily focused on providing basic guidance to entry-level employees.
- Experience in call or contact center environment with a solid understanding of KPI's, call metrics and quality standards (preferred).
- Experience in a preceptor, team lead or supervisory role (required).
- Ability to mentor, develop and coach team members.
- Excellent verbal, written and problem-solving skills.
- Excellent analytical and leadership skills.
- Strong computer skills and organizational skills.
