Administer and maintain Windows and macOS systems to ensure stability, performance, and availability
Manage user accounts, permissions, and group policies across platforms such as Google Workspace
Perform regular system updates, patching, backups, and monitoring to maintain reliable environments
Resolve escalated support tickets and act as a technical escalation point when needed
Support employee onboarding and offboarding, including device provisioning, access management, and basic training
Maintain clear documentation of issues, resolutions, and standard support procedures
Install, configure, update, and maintain operating systems and business applications
Manage software licenses, subscriptions, and compliance across the organization
Support SaaS platforms and internal tools used across teams
Maintain IT asset inventory and oversee device lifecycle management
Apply IT security best practices, including endpoint protection, access controls, and account hygiene
Assist with backups, disaster recovery planning, and incident response activities
Identify potential security risks and recommend practical, scalable improvements
Create and maintain standard operating procedures and internal documentation
Identify opportunities to improve IT processes, automation, and overall system reliability
Provide guidance and basic training to end users on IT tools and best practices

Requirements

3+ years of experience in IT support and system administration roles
Experience supporting end users in a business or corporate environment
Proficiency with Windows and/or macOS operating systems
Working knowledge of networking fundamentals, including DNS and VPNs
Experience with software deployment, patching, and license management
Familiarity with cloud-based productivity platforms such as Google Workspace
Experience using ticketing systems and remote support tools; familiarity with Jira will help you succeed
Exposure to basic scripting or automation (PowerShell, Python, or Apps Script) will help you succeed
Strong troubleshooting skills, attention to detail, and commitment to documentation
Clear communication skills and a customer-focused mindset that builds trust with teammates
Ability to manage multiple priorities independently in a remote work environment

Benefits

100% premium coverage for you and your dependents on medical, dental, and vision
Unlimited PTO, plus two company-wide breaks (Fourth of July & end of year)
Up to 12 weeks of fully paid parental leave, plus 6 additional weeks for birth parents; access to family planning support via Carrot and Maven
Free access to Spring Health which includes 5 free Therapy & psychiatry sessions, plus a Headspace account for mindfulness and meditation through our physical health vendor, Wellhub+
3% non-elective employer contribution to your 401k or RRSP
$150 monthly food stipend
$150 monthly reimbursement for cell phone/ internet
Pet insurance allowance
Full home office setup
Free access to UrbanSitter with $625 in quarterly paid company credits, ActiveHero, and One Medical

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

WindowsmacOSnetworking fundamentalsDNSVPNssoftware deploymentpatchinglicense managementscriptingautomation

Soft Skills

troubleshootingattention to detaildocumentationclear communicationcustomer-focused mindsetability to manage multiple prioritiesindependent work