Interpolitan Money

Client Services Representative

• Handle a wide range of inbound client queries via phone, email, and live chat with efficiency, discretion, and warmth
• Deliver tailored, proactive solutions reflecting luxury service and operational excellence
• Act as a confident and reassuring presence ensuring personalised client interactions
• Complete all KYC, compliance, and CRM data requirements accurately and confidentially
• Engage with new clients during onboarding and welcome stages
• Identify behavioural and service patterns to spot cross-sell opportunities and escalate strategic accounts
• Use client insights and data tools to support account plans and long-term engagement
• Collaborate with the Client Strategy & Insights team to deliver a unified, high-quality service experience
• Support clients across regions and time zones (especially the Middle East, North America, and Asia) with flexible scheduling
• Capture and act on client feedback to improve service quality, tools, and internal processes
• Work shift-based rotational hours to support clients globally

Associate, Client Services

Vice President

• Lead and oversee all aspects of the Malta office, ensuring compliance with regulatory requirements (MFSA, EU directives, etc.).
• Serve as the principal liaison with regulators, auditors, and key stakeholders.
• Build and execute a local business development strategy aligned with group objectives.
• Develop relationships with corporate clients, family offices, and intermediaries to grow client accounts and transaction volumes.
• Identify local partnership opportunities (banks, legal, fintechs, service providers) to strengthen the ecosystem.
• Establish and maintain internal controls, reporting, and governance standards in line with Group policies.
• Oversee client onboarding, compliance, and operational processes to ensure seamless service delivery.
• Hire, mentor, and lead a small, high-performing team to support sales, operations, and compliance locally.
• Instill a culture of accountability, integrity, and client-first service.

Associate, Client Services

Head of Country – VP