Consultant, Business Analysis
Cardinal Health
JMeterLinuxSelenium
Travel Consultant
Internova Travel Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $38,294 - $62,826 per year
Job Level
Mid-LevelSenior
About the role
- Provide highly personalized travel consulting services to valued customers, including but not limited to air, hotel, car, and limo
- Support an established Principal Advisor who has a high-volume, fast-paced business
- Understand, evaluate, assess, and support our client’s assistance needs and offer the best professional advice to solve travel and transportation problems
- Finalize air, car, and hotel bookings, issue tickets, and handle invoicing, exchanges, MCOs, voids and refunds by utilizing the Sabre reservation system
- Ensure that booked and confirmed travel is reconfirmed prior to travel
- Utilize problem solving abilities throughout the client’s trip to ensure that all services are delivered to the client’s satisfaction
- Perform own quality control; independently review client reservations for accuracy and quality
- Handle most customer service issues directly with the appropriate vendor(s)
- International travel planning with knowledge of world geography, routing, faring and international requirements of traveling to foreign countries
Requirements
- Bachelor’s Degree or at least three (3) years of experience as a full-time travel agent, booking domestic and international travel, using public and private carriers
- Must be a self-starter who can independently, with minimal supervision and assistance, service the travel and other concierge needs of GTC clients efficiently, accurately, and with a personal touch, while always maintaining a professional demeanor and positive attitude
- Strong knowledge of Sabre reservation system (preferably in graphical mode) including GDS formats, short cuts, enhancements, pricing, fare calculations, e-ticketing, and exchanges
- Knowledge of an Online booking tool (Concur) and use of finishing scripts in Sabre a plus
- Strong verbal and written communication skills to clearly relay information to clients and counsel them on all their travel options
- Able to work a flexible schedule, including evenings and weekends, to respond to clients when necessary
- Excellent dispute resolution skills
- Must be well-organized and detail oriented
- Enthusiasm and willingness to learn
- Thrive in a fast-paced environment and be able to handle multiple responsibilities
Benefits
- choice of two medical plans and two dental plans
- vision insurance
- flexible spending accounts (FSAs)
- company-paid life insurance and AD&D
- optional additional life insurance and AD&D
- disability insurance
- paid parental leave
- paid time off
- 401k Plan with company match
- discounted employee travel options
- access to LinkedIn Learning webinars and courses
- Discounted pet insurance and auto, home, & renters insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
travel consultingbooking domestic travelbooking international travelticket issuinginvoicingexchangesvoidsrefundsproblem solvingquality control
Soft skills
self-starterindependentprofessional demeanorpositive attitudeverbal communicationwritten communicationdispute resolutionwell-organizeddetail orientedenthusiasm
Certifications
Bachelor’s Degree
