Consultant, Business Analysis
Cardinal Health
JMeterLinuxSelenium
Senior Corporate Travel Consultant
Internova Travel Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $30 per hour
Job Level
Senior
About the role
- Provide support and assistance to advisors in booking air, hotel, car, and all supporting services.
- Research, track, and escalate queries to resolution.
- Provide coverage for independent advisors while they are on vacation or otherwise unavailable.
- Provide general office support and assistance on special projects.
- Book air, car, and hotel, in addition to invoicing and ticketing, using the SABRE reservation system.
- Deliver extraordinary customer service to all GTC customers.
- Greet all customers with enthusiasm.
- Provide consultative service to travelers and travel arrangers throughout the booking process.
- Complete all reservations in an accurate and timely manner.
- Prioritize daily tasks to achieve timely completion of all travel arrangements including ticketing, invoicing, and accounting related to the same.
- Handle most customer service issues directly with the appropriate vendor(s) with the goal of achieving the best resolution on behalf of and in the interest of customers and the company.
- Serve as back up to Advisor Assist desk.
- Support Paid Services on an ad hoc basis.
- Assist with researching and correcting Agresso errors.
- Assist with special projects as needed.
Requirements
- Minimum five (5) years of experience as a full-time travel agent, booking domestic and foreign travel, using public and private carriers along with vendors in the Leisure World
- Proficient native Sabre with 5+ years of experience to include knowledge of GDS formats, short cuts, enhancements, pricing, ticketing and exchanges.
- Second GDS experience of Worldspan or Travelport is a plus
- ClientBase knowledge a plus.
- Ability to handle difficult situations with little or no guidance, knows when to escalate to a leader.
- Good understanding of key GTC initiatives and employs good communication skills.
- Flexible hours
- Team player
- Exceptional attention to detail
- Pro-active customer service approach
- Strong written and verbal communication skills
- Able to work as part of a team
- Thrive in a fast-paced environment and be able to handle multiple responsibilities
Benefits
- choice of two medical plans and two dental plans
- vision insurance
- flexible spending accounts (FSAs)
- company-paid life insurance and AD&D
- optional additional life insurance and AD&D
- disability insurance
- paid parental leave
- paid time off
- 401k Plan with company match
- discounted employee travel options
- access to LinkedIn Learning webinars and courses
- Discounted pet insurance and auto, home, & renters insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
travel bookingticketinginvoicingcustomer serviceGDS formatspricingexchangesSABREWorldspanTravelport
Soft skills
problem-solvingcommunicationteam playerattention to detailcustomer serviceflexibilityproactive approachability to handle difficult situationstime managementadaptability
