Customer Service Coordinator
Internova Travel Group
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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About the role
- Researching and closure of debit memos
- Handling customer inquiries and complaints
- Resolving client issues with vendors
- Ensuring customer satisfaction
- Providing analysis on debit memo trends
- Making recommendations for training and process improvements
Requirements
- 5+ years’ experience in the travel industry (strong knowledge of WS/Sabre GDS is required)
- Excellent written and verbal skills
- Excellent customer service skills
- Strong attention to detail
- Strong Microsoft office skills (word, excel)
Benefits
- healthcare
- dental care
- health Assured (EAP)
- life insurance
- Perkbox
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
debit memo analysiscustomer inquiry resolutionvendor issue resolutionprocess improvement recommendations
Soft skills
customer serviceattention to detailwritten communicationverbal communication