International SOS

Bilingual Customer Service Representative

International SOS

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$24 - CA$26 per hour

About the role

  • Deliver polished, professional service via phone, email, and chat
  • Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits
  • Book and manage customized travel for flights, hotels, and car rentals using GDS systems
  • Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries
  • The goal of this role is to provide professional, seamless customer experience with every interaction.

Requirements

  • Strong geographical knowledge and genuine passion for travel
  • A passion for helping customers and solving problems
  • Strong communication and interpersonal skills
  • The ability to multitask across multiple systems and requests
  • Attention to detail and strong time management
  • Comfort working in a fast-paced, performance-driven environment
  • Valid TICO certificate (required)
  • Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued
  • Hospitality, travel, or loyalty program experience is highly valued
  • Minimum of 2 years of travel, airline, or hospitality experience
  • Minimum of 2 years of interactive customer service experience
  • Call center (1+ year) or high-volume service experience preferred
  • Personal global travel experience is an asset
  • Must located in Ontario, Canada
  • Flexibility to work variable shifts in a 24/7 operation (including evenings, weekends, and holidays
  • Have a private work-from-home environment with reliable hardwired internet
  • Ability to pass required background screening
  • High school diploma or equivalent is required.
Benefits
  • Competitive hourly rate + performance-based incentives
  • Full-time (40 hours/week), Fixed Schedules
  • Paid training
  • RRSP Match
  • Medical, Dental & Vision benefits
  • Paid time off
  • Remote Work from home opportunity
  • No sales required
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
GDSAmadeusSabreGalileotravel bookingitinerary planningcancellation managementre-booking managementcustomer serviceproblem solving
Soft Skills
communicationinterpersonal skillsmultitaskingattention to detailtime managementcustomer assistancepassion for travelflexibilityadaptabilityprofessionalism
Certifications
TICO certificate