Bilingual Travel Customer Service Representative
International SOS
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$24 - CA$26 per hour
About the role
- Book and manage customized travel for flights, hotels, and car rentals using GDS systems
- Support members with cancellations, re-bookings, and unexpected travel disruptions
- Deliver polished, professional service via phone, email, and chat
- Guide members on how to get the most from their exclusive travel benefits
Requirements
- Fluent in French and English (written and spoken) — a brief language test will be required
- TICO certified required
- GDS experience required (i.e. Amadeus, Sabre, Galileo, or similar)
- At least 2 years of travel, airline, or hospitality experience
- Strong customer service or call center background (minimum 1 year)
- Flexibility to work variable shifts in a 24/7 operation (including evenings, weekends, and holidays)
- Strong geographical knowledge and genuine passion for travel
- Professional communication skills and ability to stay calm under pressure
- A private, dedicated home office with wired high-speed internet (WIFI, Satellite not acceptable)
Benefits
- Comprehensive benefits after 30 days: health, dental, vision, RRSP match, paid time off
- Career growth with a company that promotes from within
- Paid training designed to strengthen your expertise and set you up for success
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
GDS experienceAmadeusSabreGalileotravel managementcancellation managementre-booking managementcustomer servicecall center experiencegeographical knowledge
Soft Skills
professional communicationcalm under pressureflexibilitypassion for travel
Certifications
TICO certification