Lead the knowledge management, learning, change management, and communications strategy for a portfolio of strategic supply chain transformation initiatives.
Ensure successful adoption and integration of new AI-powered tools and system enhancements across GSC, working in collaboration with technical teams, regional staff, and cross-functional stakeholders.
Develop and execute comprehensive management and learning strategies to maximize user adoption, ensure operational readiness, and deliver sustainable capability improvements across the organization.
Partner with the PMO and technical teams to integrate change management activities into project plans, identifying key milestones, dependencies, and sequencing for learning and communications deliverables.
Conduct stakeholder analysis and change impact assessments to identify adoption risks and develop targeted mitigation strategies.
Document lessons learned throughout each project phase and use insights to refine change management approaches and knowledge management practices.
Establish regular reporting cadences, tracking success metrics and providing updates on adoption progress to leadership and stakeholders.

Requirements

Bachelor's degree or recognized certification in marketing and communications, adult education, organizational development, or related field required.
3-6 years' experience in knowledge management and learning (KML), preferably for an international development and/or humanitarian aid organization, or other equivalent international agency.
Preference goes to candidates who specifically have experience in:
Designing and implementing KML strategies aligned with organizational goals.
Building and facilitating learning processes such as after-action reviews, lessons learned, and peer learning sessions.
Supporting technology implementations, ERP rollouts, or digital transformation initiatives strongly preferred.
Embedding learning into workplans, change initiatives, and organizational routines.
Driving culture change for policies, processes, and interdepartmental coordination.
Developing KML performance through indicators and continuous improvement methods.
Designing KML documents and reports for executive and functional leadership, as well as technical and “customer” staff.
Managing KML projects from planning, execution, and stakeholder engagement.
Demonstrated cross-functional collaboration with other departments (ex: finance, IT, and programming) strongly preferred.
Familiarity with AI-powered tools, knowledge management systems, or technology-assisted learning applications a plus.

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

knowledge managementlearning strategieschange managementstakeholder analysisadoption metricsKML performance indicatorsproject managementdigital transformationtechnology implementationsERP rollouts

Soft Skills

cross-functional collaborationcommunication strategyorganizational developmentfacilitationculture changeoperational readinessuser adoptionstrategic planningproblem-solvingcontinuous improvement

Certifications

Bachelor's degree in marketingBachelor's degree in communicationsBachelor's degree in adult educationBachelor's degree in organizational developmentrecognized certification in marketingrecognized certification in communicationsrecognized certification in adult educationrecognized certification in organizational development