International Institute of New England

Compliance

• Assist with auditing client case files and case notes according to compliance standards via Apricot
• Support with conducting mock audits to prepare files for audit standards
• Create and maintain training library on new/updated Standard Operating Procedures (SOPs)
• Gather resources and create trainings for staff professional development
• Draft internal guides on Program guidelines and how to complete processes within compliance standards
• Create and implement employee onboarding trainings for Programs staff to access via SharePoint
• Gather staff feedback on internal trainings via Microsoft Forms or similar program
• Assist in hosting all-staff trainings for Programs staff
• Update SharePoint via Excel trackers on training attendance to support compliance needs
• Participate in team and all-staff meetings as applicable

Training & Compliance Intern

Advisor

• Perform student outreach and schedule individual advising appointments.
• Meet with students to offer advising time and follow through with needed referrals or correspondence to address student issues.
• Case note all advising sessions in Apricot and SharePoint.
• Plan, coordinate, and facilitate workshops, presentations, and field trips to support ESOL students' academic, personal, and career development.
• Conduct ESOL standardized assessments.
• Provide administrative support to the Education Team with student enrollment and registration.
• Provide new student orientation and digital literacy instruction.
• Provide Technology support and Prepare laptop loaner agreements as needed and monitor tracking system.
• Collect and maintain forms and enter data.
• Contribute to the overall retention of students in assigned classes and workshops.
• Work collaboratively with instructors.
• Prepare a monthly ESOL program newsletter in Canva.
• Communicate effectively with clients and staff using various means including email, Microsoft Teams, text messages, WhatsApp, etc.
• Coordinate needed interpretation for proper communication with students.
• Attend regularly scheduled program meetings and periodic professional training sessions.
• Supervise interns and meet with them on a weekly basis.
• Perform all other duties assigned by supervisor.

Education Advisor

Administration

• Maintain accurate records of Language Services financial transactions and prepare reports as needed.
• Generate invoices for interpretation and translation services and create electronic payment links when appropriate.
• Support accounts receivable and accounts payable processes, including tracking outstanding invoices, payments, and related documentation.
• Assist with reviewing financial records, researching discrepancies, and supporting reconciliation processes related to Language Services payments.
• Track project numbers, interpreter assignments, translation documentation, timesheets, mileage submissions, and service records to support billing, payroll, and vendor payment processes.
• Maintain confidentiality when handling sensitive financial, client, interpreter, translator, and employee information.
• Receive and process interpretation requests submitted by phone, email, website, and walk-in inquiry.
• Enter, update, and manage appointments in Atrium or other scheduling platforms.
• Assign interpreters to appointments and send confirmations, reminders, and related communications.
• Collect, review, and enter interpreter timesheet data to support bi-weekly payroll and monthly client billing.
• Serve as a primary point of contact for translation requests from business and individual clients.
• Obtain quotes and turnaround times from translators and communicate pricing, timelines, and service details to clients.
• Manage Language Services phone lines, voicemail, and shared service inboxes.
• Respond to client, interpreter, translator, staff, and vendor inquiries in a timely, professional, and service-oriented manner.
• Support coordination among Language Services operations, finance, and program teams.

Lead Program Administrator, Language Services

General

• Provide English as a second language and literacy instruction to adult learners in a Level 2 ESOL class
• Create lesson plans and classroom materials utilizing program textbooks and supportive resources
• Refer student and classroom issues/needs to the Education Manager
• Perform all other duties assigned by Education Manager

Training & Compliance Intern

Education Advisor

Lead Program Administrator, Language Services

Temporary Part-time ESOL Instructor