Intermedia Cloud Communications

Product Manager

• Own several functional areas within the Billing domain, acting as the expert for assigned services and sub-domains.
• Serve as Product Owner for 2 engineering teams, driving execution and maintaining clear, prioritised backlogs.
• Translate product vision from Product Managers into detailed system requirements, user stories, acceptance criteria and end-to-end flows.
• Lead quarterly and sprint-level roadmap planning together with Engineering Managers, aligning priorities, capacity and dependencies.
• Work closely with engineering to validate design approaches, identify risks and align on technical decisions.
• Drive cross-team projects end-to-end: from initial vision intake to delivery, launch preparation and post-release follow-up.
• Communicate progress, risks, dependencies and delivery plans to internal stakeholders (Product Management, Finance, Support, Sales, etc).
• Facilitate Agile ceremonies (planning, refinements, demos, retrospectives) and maintain high execution transparency.
• Coordinate release activities, including documentation, stakeholder alignment and rollout readiness.
• Act as the subject matter expert and main point of contact for product-related questions within the Billing area.
• Ensure alignment of functional design across multiple teams and streams, especially in cross-stream initiatives.

Senior Product Owner – Billing Platform

Program Manager

• Negotiate supplier terms such as price, quality of goods, deadlines, expectations, etc.
• Partner with Legal to ensure terms are consistent with contractual requirements and incorporate those terms into contracts, such as MSAs and SOWs, negotiated with suppliers
• Work closely with senior stakeholders to understand and document details of business and procurement requirements, and use those to identify and select suppliers for everything from security software to engineering services
• Interact with supplier senior level management to secure best possible terms
• Liaise with suppliers and internal business partners regarding updates of goods and services and the contracts that govern them
• Lead RFI and RFP initiatives
• Aid and document cost savings efforts and proactively identify new opportunities
• Support dashboards of supplier metrics, spend, contracts, etc. and organizational initiatives in general
• Support the vendor qualification and onboarding processes
• Aid and document cost savings efforts and proactively identify new opportunities
• Create purchase requisitions and orders, and reconcile these with supply requests, including administering Coupa and assisting Intermedia employees with Coupa processing
• Reconcile invoices to contractual terms to resolve inconsistencies

Procurement Program Manager

Product Designer

• Own end-to-end design of medium-complexity product features from problem discovery to final delivery
• Translate user and business needs into clear, scalable UX/UI solutions
• Create user flows, mockups, visually polished UI, and interactive prototypes
• Plan and conduct user research and usability testing to validate design quality and decisions
• Contribute to and evolve shared design systems and UX standards across products
• Partner closely with product managers and engineering to ensure smooth delivery and high UI implementation quality
• Continuously improve UX using qualitative and quantitative insights

Senior UX Designer

DevOps Engineer

• Lead, mentor, and manage a team of DevOps Engineers across VCP, CP, CPS, and CP Billing teams, providing technical guidance and career development.
• Oversee the design, implementation, and maintenance of CI/CD pipelines, infrastructure automation, and deployment processes for all supported platforms.
• Collaborate with product owners, development, QA, and security teams to ensure seamless integration, delivery, and operation of services.
• Drive adoption of DevOps best practices, including Infrastructure as Code (IaC), automated testing, monitoring, and incident response.
• Ensure high availability, scalability, and security of production and pre-production environments across cloud and on-premises infrastructure.
• Standardize and optimize DevOps processes, tools, and documentation across all teams to improve efficiency and reduce operational risk.
• Manage resource allocation, project prioritization, and workload balancing for DevOps initiatives across multiple teams.
• Foster a culture of continuous improvement, innovation, and knowledge sharing within and between teams.
• Oversee compliance with security policies, regulatory requirements, and organizational standards.
• Report on key DevOps metrics, project status, and operational health to senior leadership.

Team Lead, DevOps Engineering

Backend Engineer

• Develop high-quality code that is scalable, readable, and adheres to company standards.
• Design, build, and maintain backend APIs and services for real-time dashboard data delivery.
• Analyze and improve the efficiency, scalability, and stability of existing systems.
• Collaborate with stakeholders to define system requirements, integrate business logic, and refine technical solutions.
• Troubleshoot, debug, and upgrade existing software.
• Document development processes, code changes and other technical information.

Software Developer – Backend, Contact Center

Frontend Engineer

• **· Develop high-quality code that is scalable, readable, and adheres to company standards.
• · Build and maintain rich, responsive UIs for real-time dashboards (charts, tables, alerts, drill-downs).
• · Optimize frontend performance for high-frequency refresh and live updates.
• · Collaborate with stakeholders to define system requirements, integrate business logic, and refine technical solutions.
• · Troubleshoot, debug, and upgrade existing software.
• · Document development processes, code changes and other technical information.

Software Developer – Frontend

Call Center Representative

• Develop high-quality code that is scalable, readable, and adheres to company standards.
• Build and evolve frontend dashboards and backend APIs/services that support live updates and near-real-time data.
• Analyze and improve the efficiency, scalability, and stability of existing systems.
• Collaborate with stakeholders to define system requirements, integrate business logic, and refine technical solutions.
• Troubleshoot, debug, and upgrade existing software.
• Document development processes, code changes and other technical information.