Intermedia Cloud Communications

Analyst

• Develop and execute a comprehensive global Analyst Relations strategy aligned with corporate growth and positioning objectives.
• Build and maintain strong, trusted relationships with leading UCaaS and CCaaS analysts.
• Lead participation in major analyst evaluations (Magic Quadrant, Wave, MarketScape, etc.).
• Drive structured engagement plans to proactively influence analyst perception and coverage.
• Develop and execute a GEO strategy to improve Intermedia’s visibility and positioning within AI-powered search engines and generative platforms (e.g., ChatGPT, Gemini, Perplexity).
• Partner with Content, SEO, Product Marketing, and PR to ensure authoritative, differentiated, and technically accurate content is optimized for AI indexing and citation.
• Monitor AI-generated responses related to UCaaS/CCaaS market comparisons and ensure Intermedia is accurately and competitively represented.
• Identify content gaps and develop strategies to improve inclusion in AI-driven research and recommendation outputs.
• Act as a visible and credible evangelist in industry forums and practitioner communities, including Reddit, Spiceworks, LinkedIn groups, and other relevant platforms.
• Establish and maintain a positive, authoritative brand presence in online technical and buyer communities.
• Monitor sentiment and competitive narratives across forums and respond strategically and appropriately.
• Partner with Marketing and Communications to develop thought leadership content that fuels organic discussions and strengthens brand advocacy.
• Track analyst commentary, peer reviews, AI-driven summaries, and community discussions to identify perception gaps.
• Provide executive-level insights on analyst sentiment, competitive positioning, and emerging industry narratives.
• Develop coordinated response strategies for misinformation or competitive claims impacting reputation.
• Prepare executives for analyst engagements and public-facing thought leadership opportunities.
• Ensure alignment between analyst messaging, AI-search positioning, content strategy, and product roadmap communication.
• Work closely with Product Marketing, Corporate Marketing, PR, SEO, and Digital teams to create a unified perception strategy.

Director of Analyst Relations

DevOps Engineer

• Collaborate closely with fellow devops engineers and the development team to deploy and maintain application infrastructure.
• Assist in the development and support of tooling to streamline the deployment and maintenance of our products.
• Work with Github, Jenkins, and Chef to deploy applications from development through to production environments.
• Support both in-house and third-party applications, including handling deployments, upgrades, and troubleshooting.
• Build and manage automation pipelines for application deployment and maintenance.
• Engage in the day-to-day management of Linux servers via the command line
• Create monitoring dashboards and alerts in Grafana leveraging Prometheus and Alertmanager.
• Document processes and best practices clearly and concisely.
• Participate in incident solving on-call rotation

Senior DevOps Engineer – Voice

Account Manager

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Customer Account Manager

Artificial Intelligence

• Qualifying opportunities and help perform needs assessment, engaging with partner and technical resources
• Creating, delivering, and managing client presentations, proposals and supporting regular business reviews
• Utilizing winning, solution-selling techniques to establish value and effectively guide sales processes to close
• Partnering with sales Account Executives and Partner Sales Executives to upsell current customers and assist in closing potential customers
• Developing go-to-market strategies across various co-sell models (Intermedia Direct, Intermedia Channel Core and Advisor, Service Providers)
• Working strategically with management to deliver forecasts, identify trending opportunities/challenges, and providing recommended solutions
• Delivering inspiring CCaaS and AI sales training sessions to drive channel and direct sellers activity

Senior Sales Solutions Specialist – AI, CCaaS

QA Engineer

• Lead, mentor, and develop a team of QA Engineers supporting the HPBX Telephony system.
• Set clear goals, priorities, and performance expectations for the QA team.
• Conduct regular one-to-ones and skills development planning.
• Foster a culture of quality, accountability, and continuous improvement.
• Define and own the QA strategy for the HPBX Telephony platform.
• Establish and maintain QA best practices, standards, and documentation.
• Drive continuous improvement in testing processes, tools, and methodologies.
• Ensure quality is embedded early in the SDLC (shift-left approach)
• Oversee test planning, execution, and reporting for releases and hotfixes.
• Ensure adequate coverage across functional, regression, integration, system, and UAT testing.
• Review and provide input for sign off on releases from a quality perspective.
• Partner with Product Management, Engineering, and DevOps to align quality goals with business priorities.
• Ensure tests are stable, maintainable, and provide fast feedback.
• Represent Quality Assurance in planning, design, and architecture discussions.

Team Lead, Quality Assurance

Sales

• Strategically identify target partners through account mapping, industry research, and understanding how our value propositions will benefit our ideal partner profiles.
• Proactively and consistently reach out to ideal MSP/VAR partner prospects via phone, email, and LinkedIn to identify partnership opportunities.
• Clearly articulate Intermedia’s unique value propositions for Unite, Contact Center, and Intermedia’s differentiated reseller program.
• Scheduling discovery meetings with prospects and collaborating closely with Partner Development Reps to run discovery presentations.
• Learning how to demo our Unite solution and collaborating with our Partner Development Reps to provide high-level demonstrations to prospects.
• Register partners to sign up with Intermedia and continue to own them through onboarding, ensuring partners complete their certifications and are enabled to begin reselling.
• Collaborate with our Partner Account Management and Channel Development Management teams, effectively coordinating smooth introductions and handoffs for Account Managers to build a pipeline with newly recruited partners.
• Use Salesforce and sales enablement tools to track activity, manage outreach, and build prospect lists.
• Share customer insights and feedback with Sales and Marketing teams.
• Be responsible for meeting or exceeding activity and meeting-booking goals throughout the internship.

Sales Intern – Summer 2026

Data Scientist

• Collaborate with sales, support, analytics, and development teams to understand customer behavior and identify patterns and trends related to revenue churn.
• Collect and integrate data from disparate sources such as Salesforce, proprietary billing systems, Oracle service cloud, and other databases.
• Develop and implement predictive models using machine learning and statistical techniques to predict customer churn and revenue loss.
• Work with large datasets using SQL and other database systems.
• Conduct A/B testing and other experiments to validate and refine models.
• Document and present findings and recommendations to the teams

Data Scientist Intern

• Light project management tasks, such as tracking enablement content updates and coordinating new hire class logistics
• Creating and refining internal templates and resources
• Supporting intranet content development and publishing via MyIntermedia
• Proofreading and reviewing sales enablement content for clarity and accuracy
• Assisting with course structure updates and data cleanup in our learning management system (Docebo)
• Supporting the development of facilitator guides and learning materials using AI tools and provided templates
• Learning the basics of content creation and contributing to ongoing projects

Sales Enablement Intern

Manager

• Prospect for new business and sales opportunities through the Partner Channel
• Conduct sales presentations demonstrating Intermedia’s voice and data solutions
• Participate in sales and technology training
• Provide partners and customers with the highest standard of customer service through the sales cycle
• Partner with internal departments to ensure successful pre and post-sale experience
• Navigate a carrier’s marketing, sales, support, engineering, and product leadership to achieve sales targets
• Support members of the Carrier Channel Management team to advance sales objectives

Senior Channel Manager – Strategic Provider

Marketing

• Analyze customer data to identify franchise-based businesses within our existing customer base
• Research franchise structures, parent-child relationships, and multi-location ownership models
• Build and maintain organized tracking documents of franchise systems and expansion potential
• Identify whitespace opportunities within franchise networks
• Create executive-ready summaries and visual presentations of findings
• Leverage AI tools (e.g., ChatGPT) to assist with research, data structuring, synthesis, and summarization
• Collaborate with marketing, sales, and strategy stakeholders to validate findings and refine outputs
• Ensure data accuracy, consistency, and documentation throughout the project****

Marketing Intern – Data, Strategy

Product Marketing

• Assist in the development of content and enable on the company’s intranet site for the Product Marketing department, including organization and flow of information.
• Assist in the development of content for our corporate website site for key products and services
• Review content and perform content audits on the partner portal to ensure assets are up-to-date and relevant; work back with PMMs on updates; recommend assets for updates or expiration.
• Assist in roadmap feature launches with all necessary GTM materials, training, webinars, and other communication requirements.
• Assist in the development of content for social media, website and other marketing materials.
• Conduct research and analysis on Intermedia’s competitive landscape to gain a better understanding of strategies, positioning, and offerings in the market.
• Report findings and post to the intranet site for Partners/sales.
• Manage additional findings from Sales/Management, making sure analysis is updated.

Product Marketing Intern, Summer 2026

Platform Engineer

• Own the design, implementation, and operation of shared Resource Plane services used across the organization
• Operate and evolve Kafka, RabbitMQ, Redis, and Elasticsearch platforms in production
• Apply SRE principles to ensure availability, scalability, reliability, and safe upgrades of stateful systems • Build and maintain Infrastructure-as-Code and GitOps-based automation for provisioning and lifecycle management
• Define and enforce supported usage patterns, guardrails, and golden paths for platform consumers
• Integrate Resource Plane services into the Internal Developer Platform for self-service consumption • Participate in on-call rotation (initially may include 24x7 weekly rotation; target state is business-hours primary)
• Lead incident response, root cause analysis, and reliability improvements for owned services
• Collaborate closely with Kubernetes Platform Team, IDP and other teams as required
• Act as a senior technical voice in architecture discussions and platform roadmap planning

Senior Platform Engineer, Resource Plane

• Own the design, implementation, and operation of shared Resource Plane services used across the organization
• Operate and evolve Kafka, RabbitMQ, Redis, and Elasticsearch platforms in production
• Apply SRE principles to ensure availability, scalability, reliability, and safe upgrades of stateful systems
• Build and maintain Infrastructure-as-Code and GitOps-based automation for provisioning and lifecycle management
• Define and enforce supported usage patterns, guardrails, and golden paths for platform consumers
• Integrate Resource Plane services into the Internal Developer Platform for self-service consumption
• Participate in on-call rotation (initially may include 24x7 weekly rotation; target state is business-hours primary)
• Lead incident response, root cause analysis, and reliability improvements for owned services
• Collaborate closely with Kubernetes Platform Team, IDP and other teams as required
• Act as a senior technical voice in architecture discussions and platform roadmap planning

Senior Platform Engineer

Account Executive

• Establishing strong business relationships with current and prospective partner management teams with the goal of articulating Intermedia’s partner strategy
• You’ll become the resident expert on Intermedia’s UC solutions, and you’ll be the primary sales lead working through partners with their sales ecosystem to close end customer business
• *On-site presence is required a minimum of 3 days per week, with your assigned partner*
• You will develop a strong understanding of key differentiators, internal / external systems, sales methodologies and processes
• Prospect for new business through qualifying and selling software solutions and services in conjunction with the strategic partner ecosystem
• Close deals – You’ll work in conjunction with the partner through the entire sales process to close key opportunities
• Conduct one-on-one and/or group sales presentations and solution demonstrations
• Track customer information, forecasts, and reports
• Work with the partner to manage contract signoff, while working in conjunction with the legal department
• Pipeline creation – campaigns, joint partner events, prospecting with partners
• Joint Selling – lead customer meetings, demos, quotes, proposals

Strategic Channel Account Executive

Communications

• Media Intelligence & Analytics (Primary Focus)
• - Monitor media coverage and industry conversations using Meltwater.
• - Build and maintain dashboards to track share of voice, sentiment, competitor activity, and industry trends.
• - Compile weekly and monthly media performance reports for leadership.
• - Identify emerging trends and insights that can inform PR and content strategy.
• - Support campaign analysis by connecting media activity to broader marketing KPIs.
• Public Relations & Writing
• - Assist in drafting press releases, media pitches, blog posts, and thought leadership content.
• - Support media list development and journalist research.
• - Help prepare briefing materials for executive interviews and speaking opportunities.
• - Contribute to award submissions and editorial calendars.
• - Track coverage results and maintain reporting documentation.
• Content & Marketing Support
• - Assist in creating and editing content for LinkedIn and other digital platforms.
• - Support development of presentations and messaging materials.
• - Conduct market and competitor research to inform campaigns.
• - Ensure brand consistency across written communications.
• Administrative & Cross-Functional Support
• - Collaborate with Product Marketing, Partner Marketing, and Corporate Communications teams.
• - Assist with internal tracking systems and campaign documentation.
• - Support marketing initiatives and potential event coordination as needed.