Intermedia Cloud Communications

Marketing

• Develop and execute joint GTM strategies with channel partners to drive awareness, pipeline, and customer growth.
• Design and deliver co-marketing campaigns — digital, events, webinars, and partner-led initiatives — using MDF and joint planning.
• Collaborate with channel sales and partner success to enable partners through messaging, tools, and content that accelerate deal velocity.
• Plan and manage regional and partner events, ensuring alignment with sales goals and measurable ROI.
• Track and report on marketing performance and ROI, providing insights to optimize future programs.

Channel Marketing Manager

Customer Support

• Answer calls and email requests from internal sales groups and external channel partners.
• Assist in creating quotes, fulfill orders, and follow up.
• Create and submit quotes for Intermedia Cloud Voice product lines.
• Review orders online and confirm with channel partner prior to order entry.
• Initiate follow up on VOIP testing and procedures prior to installation.

Sales Support Specialist

Client Services Representative

• Develop, coach and grow the Client Services team.
• Review reports and data to identify performance trends and coaching, and grow the Client Services team assigned to the position.
• This will be accomplished through reviewing reports and data to identify performance trends and coaching, setting career/development goals, and providing team and individual recognition and rewards.
• Manage a team of agents (or managers) and their achievement of key metrics.
• Monitor policy adherence and quality of work life.
• Responsible for achieving goals of a defined organization through the effective use of resources in the planning, staffing (workforce decisions), leading, and controlling of the assigned unit(s).
• Also, responsible for managing the performance of their employees.
• Effective performance management includes, ensuring employees understand their job responsibilities, setting performance objectives and providing periodic feedback on progress toward those objectives, and completing the performance appraisal process.
• 70% of this position will be managing the performance outcomes of a team of technical support engineers.
• 30% of this position will be managing strategic improvement projects that contribute to a Worry Free Experience™ for our customers and employees as measured by three primary KPIs: CSAT, FCR & Handling customer issues in a timely manner (productivity measurements).

Client Services Manager

Account Manager

• Actively pursue revenue objectives selling services through channel partners to their user base
• Represent Intermedia during all phases from pre-sales to post-sales account management
• Prospect for new business and sales opportunities through the Partner Channel
• Conduct sales presentations demonstrating Intermedia’s voice and data solutions
• Participate in sales and technology training
• Meet or exceed monthly sales objectives
• Provide partners and customers the highest standard of customer service throughout the sales cycle

Partner Account Manager

Full-stack Engineer

• Design, develop, and maintain C++ (C++17+) services
• Implement and troubleshoot networking and real-time communication flows
• Debug complex issues (core dumps, concurrency, performance)
• Work within and evolve a large, existing codebase
• Collaborate with QA and product on behaviour and edge cases
• Participate in code reviews and engineering best practices
• Contribute within Agile processes (Scrum, Jira)

Senior Software Engineer – Real-Time Communications Platform

Product Manager

• Own the **direction, roadmap, and execution** for Intermedia’s telecom solutions.
• Contribute to, and lead, features within our wider Voice product roadmap feeding into our UC, CC and AI solutions.
• Translate customer, partner, regulatory and carrier requirements into clear product initiatives with measurable business outcomes – optimizing across technical, operational and financial considerations.
• Partner across functions with Engineering, Finance, Sales, Operations, Support and Regulatory teams to deliver operations-, partner- and customer-ready solutions.
• Measure and drive improvement to KPIs addressing service quality, reliability, onboarding time, and profitability.
• Act as subject-matter champion as we expand our world-class telecom network with senior managers.
• Continuously evaluate emerging technologies, including AI, and identify opportunities to increase the quality, performance and efficiency of our network as it scales.
• Continuously evaluate competitor UCaaS solutions, and identify opportunities to both stand apart with distinctive Voice capabilities, and to tackle emerging competitive pressures.

Senior Product Manager – Voice Products

DevOps Engineer

• Own end-to-end release and deployment lifecycle: build → package → deploy → verify → rollback
• Develop and support **Octopus Deploy** projects, lifecycles, channels, variables, and deployment processes
• Implement deployment automation with **Ansible** (playbooks/roles, inventories, idempotent changes)
• Maintain Git-based release workflows in **GitHub** (branching, tagging, versioning, release notes)
• Build/maintain CI pipelines in GitHub Actions (or existing tooling) to produce artifacts and trigger Octopus releases
• Standardize deployment patterns across applications (templates, shared steps, reusable Ansible roles)
• Manage environment configuration and secrets in a controlled way (variable sets, permissions, auditing)
• Improve deployment safety: approvals, health checks, smoke tests, automated validation, and rollback strategies
• Support production releases, troubleshoot deployment failures, and drive root-cause analysis
• Maintain release documentation, runbooks, and change management practices
• Collaborate with developers, QA, and operations to plan releases and reduce downtime

DevOps Engineer – Deployment

• Collaborate closely with fellow devops engineers and the development team to deploy and maintain application infrastructure.
• Assist in the development and support of tooling to streamline the deployment and maintenance of our products.
• Work with Github, Jenkins, and Chef to deploy applications from development through to production environments.
• Support both in-house and third-party applications, including handling deployments, upgrades, and troubleshooting.
• Build and manage automation pipelines for application deployment and maintenance.
• Engage in the day-to-day management of Linux servers via the command line.
• Create monitoring dashboards and alerts in Grafana leveraging Prometheus and Alertmanager.
• Document processes and best practices clearly and concisely.
• Participate in incident solving on-call rotation

Senior DevOps Engineer – Voice

Platform Engineer

• Own the design, implementation, and operation of shared Resource Plane services used across the organization.
• Operate and evolve Kafka, RabbitMQ, Redis, and Elasticsearch platforms in production.
• Apply SRE principles to ensure availability, scalability, reliability, and safe upgrades of stateful systems.
• Build and maintain Infrastructure-as-Code and GitOps-based automation for provisioning and lifecycle management.
• Define and enforce supported usage patterns, guardrails, and golden paths for platform consumers.
• Integrate Resource Plane services into the Internal Developer Platform for self-service consumption.
• Participate in on-call rotation (initially may include 24x7 weekly rotation; target state is business-hours primary).
• Lead incident response, root cause analysis, and reliability improvements for owned services.
• Collaborate closely with the Kubernetes Platform Team, IDP, and other teams as required.
• Act as a senior technical voice in architecture discussions and platform roadmap planning.

Senior Platform Engineer

• Act as technical lead for DevOps/Platform/Release engineering: set direction, standards, and best practices
• Architect and govern end-to-end delivery: infrastructure provisioning, configuration management, CI/CD, release processes, and operations
• Design and support Windows-based high availability solutions, with deep ownership of Windows clustering (failover/HA patterns, maintenance, upgrades, troubleshooting)
• Lead Linux automation and platform standardization (configuration, patching, hardening, performance tuning)
• Own Infrastructure as Code strategy with Terraform (modules, environments, state, governance)
• Own automation strategy with Ansible (reusable roles, inventories, secure secrets handling, idempotency)
• Build and standardize deployments using Octopus Deploy, GitHub, and Ansible (templates, shared steps, release promotion, rollback)
• Design and mature CI/CD pipelines (artifact versioning, approvals, promotion strategy, policy-as-code where applicable)
• Establish observability standards using VictoriaMetrics/Prometheus (metrics strategy, alerting, SLO/SLA monitoring, dashboards)
• Provide production leadership: incident response, RCA/postmortems, reliability improvements, capacity planning
• Mentor engineers, review designs/code, and raise overall engineering quality across teams
• Produce and maintain architecture docs, runbooks, and platform roadmaps

Channel Marketing Manager

Sales Support Specialist

Client Services Manager

Partner Account Manager

Senior Software Engineer – Real-Time Communications Platform

Senior Software Engineer – Real-Time Communications Platform

Senior Product Manager – Voice Products

DevOps Engineer – Deployment

Senior DevOps Engineer – Voice

Senior Platform Engineer

Principal DevOps Engineer