Sales Support Specialist

Intermedia Cloud Communications

Sales Support Specialist managing communications with sales partners and assisting in project management. Collaborating with internal teams to support growth in the partner channel.

Posted 6/4/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $28 per hourWebsite

Tech Stack

Tools & technologies

CloudSFDCVoIP

About the role

Key responsibilities & impact

Answer calls and email requests from internal sales groups and external channel partners.
Assist in creating quotes, fulfill orders, and follow up.
Create and submit quotes for Intermedia Cloud Voice product lines.
Review orders online and confirm with channel partner prior to order entry.
Initiate follow up on VOIP testing and procedures prior to installation.

Requirements

What you’ll need

College degree preferred.
Minimum 3 years in customer support, project management, and/or sales roles.
Previous experience as a coordinator, customer success, project management, or sales support
Experience working within an inbound call queue
Tech savvy, preferably with telecom or SaaS industry experience.
Ability to quickly understand Intermedia SIP Trunking, Hosted PBX products and all enhanced features
Experience and/or familiarity with Salesforce.com or other CRM tools
Well organized with the ability to multi-task
Detail oriented
Self-starter; requiring little direct supervision
Excellent written and oral communications skills
Ability to successfully interact and build trust with the channel partners and customers
Must be a team player

Benefits

Comp & perks

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportproject managementsales supportVOIP testingIntermedia SIP TrunkingHosted PBXquote creationorder fulfillmentmulti-taskingdetail oriented

Soft Skills

excellent written communicationexcellent oral communicationorganizational skillsself-starterteam playerability to build trustability to follow uptech savvyability to understand quicklyability to interact successfully

Certifications

college degree