Interfile

Account Manager

• Manage a portfolio of active corporate clients, ensuring strategic and ongoing relationships.
• Serve as the primary point of contact between clients and internal departments.
• Monitor KPIs, SLAs, and performance indicators for the accounts under your management.
• Lead governance and review meetings with strategic clients.
• Mediate and resolve contractual or operational discrepancies, ensuring appropriate solutions.
• Support renegotiation, adjustment, and contract renewal processes.
• Prepare executive reports on performance, risks, and opportunities.
• Identify business expansion opportunities (upsell and cross-sell) in partnership with the sales team.
• Ensure alignment between the client, operations, and internal teams to meet client needs.
• Contribute to strategic account planning and strengthening client partnerships.