iNTERFACEWARE Inc.

Technical Support Engineer

iNTERFACEWARE Inc.

full-time

Posted on:

Location Type: Remote

Location: Canada

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Tech Stack

JavaJavaScriptLuaPythonSMTPSQLTCP/IP

About the role

  • Resolve client issues via email, phone, and video
  • Proactively find ways to prevent future issues through proactive support and monitoring
  • Take full ownership of customer issues without supervision
  • Receive and perform triage on all incoming customer support tickets
  • Resolve technical issues in a timely manner, providing exceptional customer support from beginning to end
  • Develop and maintain excellent relationships with all our existing and future customers
  • Help in continuously improving the support service to maintain a high level of customer satisfaction
  • Assist with customers with transfer request and initial setup
  • Assist with the development and maintenance of IguanaX online training and documentation
  • Night and weekend on-call duty required: Be part of a 24/7 team that provides on-call support

Requirements

  • Knowledge in one or more programming languages (Lua, SQL, XML, Python, JavaScript, HTML, Java)
  • Understanding of system networking (HTTP, TCP/IP, SMTP, FTP, SSL)
  • Post-secondary education or equivalent experience in a technical field such as Software Engineering, Computer Engineering, Biomedical Engineering, Computer Science, Information Technology, Health Informatics, or Mathematics
  • Interest in applying critical thinking, problem solving and understanding of issues from both business and technical perspectives
  • Strong interpersonal skills and effective team player with strong verbal/written communication skills
  • Valid passport and drivers’ licenses for business related travel to US, Canada and EU
Benefits
  • 3 weeks holiday to start
  • 100% virtual work environment
  • Comprehensive health and wellness benefits package
  • Commitment to nurturing and training our people

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
LuaSQLXMLPythonJavaScriptHTMLJavaHTTPTCP/IPSMTP
Soft skills
problem solvingcritical thinkinginterpersonal skillsteam playerverbal communicationwritten communication