iNTERFACEWARE Inc.

Support Engineer

• Resolve client issues via email, phone, and video
• Proactively find ways to prevent future issues through proactive support and monitoring
• Take full ownership of customer issues without supervision
• Receive and perform triage on all incoming customer support tickets
• Resolve technical issues in a timely manner, providing exceptional customer support from beginning to end
• Develop and maintain excellent relationships with all our existing and future customers
• Help in continuously improving the support service to maintain a high level of customer satisfaction
• Assist with customers with transfer request and initial setup
• Assist with the development and maintenance of IguanaX online training and documentation
• Night and weekend on-call duty required: Be part of a 24/7 team that provides on-call support

Technical Support Engineer