InterChange Group, Inc.

Systems Engineer

• Work closely with the operations team to ensure the WMS is properly configured, maintained, and optimized for cold and dry storage operations.
• Serve as a day-to-day liaison between warehouse operations and IT, communicating clearly with leadership, functional teams, and external vendors and customers.
• Create and manage project and break-fix tickets in the ticketing system, prioritizing by need and urgency and taking appropriate action.
• Assist in troubleshooting system issues and resolving data discrepancies.
• Participate in an On-call Rotation for after-hours support.
• Analyze, troubleshoot, and resolve issues involving system configuration, integrations, MOCA/SQL queries, and overall system performance.
• Assist in and conduct user acceptance testing (UAT) for new features, upgrades, and changes.
• Adhere to change-management protocols.
• Create and maintain documentation and knowledge-base articles.
• Build and maintain working knowledge of business processes and the systemic use of the Blue Yonder family of products.
• Develop an understanding of complex systems and integrations.
• Envision ways in which business systems can advance organizational goals.
• Stay up to date with industry trends and emerging technologies to continuously improve technical skills and knowledge.
• Exemplify the InterChange Group Work Principles.

Junior Business Systems Analyst

• Serve as the primary liaison between warehouse operations and IT, partnering with operations leadership, supervisors, and floor teams to understand needs and translate them into effective WMS solutions.
• Gather operational and functional requirements; develop and document functional designs and recommended solutions.
• Act as a subject-matter expert and escalation point for WMS questions across cold and dry storage operations.
• Build and maintain positive, productive relationships with external vendors and Blue Yonder support.
• Configure, maintain, and optimize the Blue Yonder WMS so it is properly supported and aligned to business processes across temperature-controlled and dry facilities.
• Analyze, troubleshoot, and resolve issues involving system configuration, integrations, MOCA/SQL queries, and overall system performance.
• Write and tune SQL and MOCA commands; use LextEdit and interpret Blue Yonder trace files to diagnose and resolve issues.
• Apply expert knowledge of WMS data structures, master data, and their dependencies to safeguard data integrity.
• Identify opportunities for automation and systemic enhancements by leveraging WMS capabilities.
• Develop and implement enhancements and software work requests within agreed-upon schedule and quality expectations.
• Unit test custom development and collaborate with Quality Assurance resources on test execution.
• Adhere to change-management protocols; create and maintain documentation and knowledge-base articles.
• Manage and balance multiple priorities in a fast-changing environment.
• Coach and mentor other team members on WMS functionality and best practices.
• Demonstrate a desire for continuous learning and stay current with Blue Yonder features and supply-chain technology trends.