Head of Design
Remote
UX Research Lead
interactive investor
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Reporting to the UX Research Manager and leading a team of UX Researchers across multiple squads
- Manage researcher professional growth and ensure delivery of high-quality research
- Design and conduct qualitative and quantitative research to deepen understanding of current and potential users
- Own and drive the UX research roadmap in collaboration with Product Managers
- Embed user research into discovery and product development, working with UX Designers, Analytics and Product teams
- Deliver end-to-end research: recruitment, moderation, data collection, analysis and debriefs
- Advocate and present research findings to stakeholders to influence product roadmaps and decisions
- Work day-to-day with UX Designers, UX Copywriters, Data Analysts, CRO, Product Owners/Managers, Developers, Testers, Customer Service Advisers and other stakeholders
- Drive accessibility and implementation of research insights across the organisation
Requirements
- Own the UXR Squad Roadmaps and oversee the work of UX researchers within your tribe
- Manage and lead a team of UX Researchers (Multi levels)
- Provide continuous feedback and guidance to UX Researchers at all stages of the research process
- Ensure the timely delivery of high-quality work, supporting the squad in maintaining an agile workflow
- Work as part of the double diamond process
- Embed user research into our discovery and product development process working with Research, UX Designers, Analytics and Product Owners/Product Managers
- Deliver collaborative research sessions including set up, recruitment, moderation, data collection, analysis and debrief
- Bring stakeholders along the end to end research journey, making research visible and engaging
- Conduct primary and secondary user research using both quantitative and qualitative research methodologies
- Work closely with cross-functional teams to identify, prioritise and evaluate research topics
- Plan and implement user research strategies and methodologies with UX managers and other team leads
- Advocate research findings to diverse audiences through written and oral presentations
- Ability to ask and answer questions, gather, analyse and synthesise data
- Use a diverse set of UX research tools such as UserZoom, Hotjar, Usabilla and Contentsquare
- Provide support, guidance and coaching to designers, researchers, copy writers, product managers and UX & UI to up-skill them, and embed a user-first mindset
- Drive accessibility within the UX Research team
- Implement research insights across the organisation
- Ability to adapt to a changing environment
- Leadership & Mentoring skills
- Understand qualitative research methods
- Understand quantitative research methods
- Familiarity with User Research Methodologies such as User Interviews, Usability Testing, Diary studies, Competitor Research
- Great communication skills
- A can-do, proactive attitude
- Ability to see patterns in research to help aid the designers
- Meticulous sense of detail and the ability to seek out simple solutions to complex challenges
- Report writing
- Ability to recruit users / customers
- Confidence speaking with stakeholders
- Resilience
- Collaborative approach to working with cross disciplinary teams
