interactive investor

Security Operations

• Lead the internal ii Security Operations Team (SecOps) in day-to-day activities overseeing the management, strategy, and direction of our SIEM solution, EDR solutions and security incident management.
• Monitor the security landscape, collate reports, evaluate trends and threats against our security posture, and coordinate remediation where required
• Management of our external Security Operations Centre (SOC) and oversight of our SIEM solution.
• Responsible for the security incident process owning incident response, investigations, and lessons learnt.
• Analyse security systems / reports to identify trends and drive secure behaviours throughout the business.
• Lead on a threat intelligence, detection, and response programme of work.
• Lead the SecOps team on proactively identifying, Investigating, and hunting potential attacks and security risks on networks and systems using various platform dashboards and threat feeds.
• Lead the team on analysis of security events as detected by security controls.
• Management of Endpoint Detection and Response (EDR) - overall ownership and maintenance of agents, creation of exception rules, and reacting to alerts.
• Play a lead role in coordinating and directing team efforts during incidents and ensuring prompt escalation

Security Operations Team Lead

User Researcher

• As a Lead UX Researcher, reporting to the UX Research Manager, you will be responsible for both leading a team of UX Researchers and driving research efforts.
• You will manage a diverse team of researchers across multiple squads, ensuring their professional growth and guiding them to deliver high-quality research.
• Actively design and conduct research using a variety of qualitative and quantitative methods to deepen our understanding of current and potential users.
• Collaborate closely with Product Managers to plan and deliver UX research roadmaps.
• Work in a team alongside other UX professionals, leading the user-centric product transformation of a financial services business.
• Collaborate with UX Designers, UX Copywriters, UX Researchers, Data Analysts, CRO, Product Owners, Product Managers, Developers, Testers, Customer Service Advisers, and stakeholders across the business.
• Your research insights will need to inform, influence, and support cross functional teams in their quest to understand more about our users.

Lead UX Researcher

Financial Crime

• Provide guidance and support to the business on Financial Crime matters, responding to calls and emails from internal stakeholders.
• Review and assess requests to amend Nominated Bank Accounts and process high-risk withdrawal requests, implementing measures to mitigate Financial Crime risk where appropriate.
• Investigate alerts and reports related to Money Laundering, Fraud, and Market Abuse, ensuring risks are identified and addressed effectively.
• Monitor new applications for potential Fraud risk.
• Conduct ongoing monitoring of ii’s customer base for High-Risk indicators, applying Enhanced Due Diligence when required.
• Engage with customers via secure channels or telephone to resolve Financial Crime queries.
• Report and escalate issues to management and relevant Fraud Prevention or legal entities as appropriate.
• Ability to move between tasks and departments as business needs require

Financial Crime Analyst – Fixed Term Contract

Manager

• Lead the Customer Outcome Testing programme, ensuring effective, risk-focused testing of customer journeys.
• Own and evolve the outcome testing methodology, tools, and prioritisation model in line with best practice, regulatory expectations, and business risk.
• Ensure testing delivers clear, actionable insight, identifying foreseeable harm, systemic issues, and poor customer outcomes.
• Lead and manage the Customer Outcome Testing Specialists, building capability, consistency, and professional standards.
• Create a high-performance culture focused on quality, learning, and impact through coaching and development.
• Establish and maintain the Customer Outcomes governance framework for monitoring, assessment, and reporting.
• Embed risk, control, and assurance disciplines into outcome testing and monitoring activity.
• Work with the Customer Outcome Analyst to ensure outcomes insight translates into clear action plans with ownership and tracking.
• Provide actionable insight and risk-based prioritisation to stakeholders to drive business change.
• Monitor regulatory developments and ensure frameworks and models remain aligned.
• Act as a key input into Senior Leadership reporting and governance forums.
• Build strong cross-business partnerships.

Customer Outcome Manager

Financial Planning and Analysis

• Processing daily payments and journals in relation to treasury deposits
• Production of daily and monthly treasury reconciliations including the resolution of queries/reconciliation breaks as required
• Confirmation of treasury transactions in a timely manner
• Supporting the Treasury Front Office team to ensure the Treasury function operates smoothly and in line with all regulations
• Timely and accurate production of the firm’s prudential regulatory returns in adherence to the Investment Firm Prudential Regime
• Support on capital adequacy monitoring
• Production of accurate and timely internal reports covering month end forecast regulatory metrics against regulatory requirements and risk appetite
• Support the Regulatory Reporting Manager in wider compliance the firm’s prudential regulatory requirements including the firm’s annual Internal Capital Adequacy and Risk Assessment (ICARA) process
• Keep up to date with any changes in prudential regulatory requirements
• Assist with the identification and implementation of process improvements
• Maintain the appropriate knowledge, skills, and expertise to carry out the role competently.

Finance Regulatory Reporting Officer

Backend Engineer

• As part of the engineering team provide direct support for ensuring solutions for the squads are architected in line with the strategic alignment of the technology area.
• Ensure the smooth transition of technical solutions and knowledge to the wider team at all levels of technical capability.
• Support the discovery, architecture and design of new and more complex solutions and patterns for their delivery stream.
• Work with the Principal Engineer to establish new patterns and architectural designs, or support significant change to an existing solutions
• Support architecture decisions and solution design processes to an aligned strategy outlined across all of technology disciplines where solutions integrate.
• Directly contribute towards enabling culture of technical development and innovation within the team, through fit for purpose solution design and R&D activities.
• Enable the development of the technical skills within the squad and team through knowledge transfer of emerging technologies and modern ways of working, whilst ensuring that high standards remain at the forefront
• Ensure that architectural solutions are aligned to the controls outlined by the control standards applicable to the solutions developed within team
• Support the definition of change specific NFR considerations as part of any solution design or architectural decision.
• Ensure there is a clear alignment to assigned solutions within the change/priority pipeline. Ensure that these priorities are managed and any risks relating to the defined work are raised appropriately.
• Support the full development cycle of solution designs to all disciplines, including testing
• Proactively seek to identify efficiencies around process, solutions and technology
• Provide direct support for the Engineering Manager and Principal Engineer by taking ownership for and management of delegated subsets of the technical domain
• Ensure risk considerations are applied to any solution design/architectural decision, highlighting considerations and options as part of any documented solution
• Ensure full stack security considerations are included in all architectural decisions and subsequent solutions
• Perform the role of a 'code guardian', primarily ensuring that the quality of code delivered through the team is of the expected high standard, as well as supporting the development of individuals in the team to consistently meet these standards.

Senior Application Software Engineer, Java, Spring, Backend

Salesforce Administrator

• Manage user provisioning, roles, profiles, permission sets, and SSO policies.
• Configure Service Cloud features: Case management, Omni‑Channel routing, Queues, Milestones/Entitlements, Knowledge, and digital channels including MIAW.
• Implement Service Cloud Voice: set up telephony integration, call routing, transcription, and real‑time call insights.
• Build and maintain declarative automation (Flows, Approvals), Lightning pages, dynamic forms, and layouts.
• Configure Einstein Bots, Einstein Case Classification, and Next Best Action for predictive and prescriptive service workflows.
• Deploy Agentforce capabilities: AI‑driven agent assistance, real‑time guidance, and productivity tools.
• Monitor AI model performance, accuracy, and compliance with data privacy standards.
• Configure Data Streams, DMOs, identity resolution, calculated insights, and segments.
• Manage consent and data usage policies; ensure data harmonization and activation health.
• Implement least‑privilege access, encryption, and audit controls.
• Support regulatory audits (GDPR, FCA, SOX) and maintain evidence for compliance.

• Proven ability to lead, coach and develop high performing teams and individuals in a regulated, high risk, deadline driven environment.
• Clearly communicate company, departmental and operational goals and expectations.
• Motivate and engage the team, ensuring capability, competence and technical proficiency are continuously assessed, maintained and improved.
• Enhance team efficiency through effective resource planning, skills management, succession planning and agile work allocation.
• Own and develop training for both new and existing team members, identifying opportunities to strengthen Corporate Actions knowledge and develop individual’s skills.
• Ensure timely handling of internal and external queries, including secure messages, telephone calls, emails, escalations and complaint investigations.
• Act as part of the Operations leadership team, help to shape, lead and implement both short and long term operational strategies and continuous improvement initiatives to deliver operational efficiencies, and build an empowered and motivated team.
• Keep the Operations Manager fully informed of team performance, risk exposure, resourcing challenges and the team’s readiness to respond to operational, regulatory or market driven change.
• Maintain the first line of risk defence, ensuring risk events are identified and logged in a timely manner, as well as driving remediation of risks, incidents, and process weaknesses; ensure timely completion of corrective actions and continuous improvement to reduce exposure.
• Maintain the first line of compliance defence, ensuring adherence to processes designed to meet FCA and internal standards, with specific focus on CASS, MiFID, CRS, and Consumer Duty.
• Build and maintain relations internally in ii and externally across key partners to drive the success of the business.
• Provide oversight and sign off for complex events, high value elections, system testing and process change, acting as an escalation point for complex or sensitive operational issues, ensuring timely and customer focused resolutions.
• Support operational projects and system enhancements, ensuring procedures and documentation remain accurate, up to date and aligned with regulatory and audit expectations.
• Deputise for the Operations Manager as required, supporting wider leadership responsibilities, forums and decision making.

Team Manager – Corporate Actions

Administration

• Timely processing of tasks and queries, with a high degree of accuracy.
• Provide outstanding customer service to meet the requirements of both internal and external customers.
• Make customer contact via appropriate mediums to enable straight through processing, where appropriate.
• Adherence to the regulations that apply to the area that you are working in.
• Escalate identified risks and unresolved issues, providing accurate information to support the investigation.
• Ensure corrective or preventative actions are treated with priority.
• Continually and appropriately challenge policy, processes and procedures, recommending improvements to increase efficiency and improve quality.
• Be part of the departmental telephone query team to support all queries and requests from internal customers.
• Work as part of a team, supporting colleagues and promoting a positive work environment & team spirit.
• Confident in delivering an efficient, consistent and high-quality service to our customers.
• Flexibility to move between tasks as business needs require.
• Maintain the organisation’s first line of defence by ensuring adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance.
• Make informed risk decisions and effectively and credibly debate and challenge management recommendations within your role in line with the approved Risk Management Framework.
• Support the team with ensuring departmental procedures are up to date.
• Use the Training & Competence scheme to maintain the appropriate knowledge, skills and expertise to carry out your role.
• Provide Management Information, as and when required.
• Provide support as needed, in order to assist in delivering team objectives.

Client Cash Administrator – Processor

Frontend Engineer

• As part of the engineering team provide direct support for ensuring solutions for the squads are architected in line with the strategic alignment of the technology area.
• Ensure the smooth transition of technical solutions and knowledge to the wider team at all levels of technical capability.
• Support the discovery, architecture and design of new and more complex solutions and patterns for their delivery stream.
• Work with the Principal Engineer to establish new patterns and architectural designs, or support significant change to an existing solutions
• Support architecture decisions and solution design processes to an aligned strategy outlined across all of technology disciplines where solutions integrate.
• Directly contribute towards enabling culture of technical development and innovation within the team, through fit for purpose solution design and R&D activities.
• Enable the development of the technical skills within the squad and team through knowledge transfer of emerging technologies and modern ways of working, whilst ensuring that high standards remain at the forefront
• Ensure that architectural solutions are aligned to the controls outlined by the control standards applicable to the solutions developed within team
• Support the definition of change specific NFR considerations as part of any solution design or architectural decision.
• Ensure there is a clear alignment to assigned solutions within the change/priority pipeline. Ensure that these priorities are managed and any risks relating to the defined work are raised appropriately.
• Support the full development cycle of solution designs to all disciplines, including testing
• Proactively seek to identify efficiencies around process, solutions and technology
• Provide direct support for the Engineering Manager and Principal Engineer by taking ownership for and management of delegated subsets of the technical domain
• Ensure risk considerations are applied to any solution design/architectural decision, highlighting considerations and options as part of any documented solution
• Ensure full stack security considerations are included in all architectural decisions and subsequent solutions

Senior React Software Engineer

• Experienced people manager with ability to manage, develop and coach high performing teams and individuals within a regulated, fast paced operational environment.
• Maximise team efficiency through effective resource and skills management/planning, to build a multi-skilled function, ensuring competence is continuously assessed and built on.
• Help deliver a multi-channel service, supporting inbound and outbound contacts including telephone calls, emails and secure messaging
• As a member of the Operations Leadership team, build an empowered, motivated and passionate team, rewarding excellence and managing performance through a culture of ownership and continuous improvement.
• Lead and drive short, medium and long term strategic plans through identifying change and improvement initiatives to deliver sustained operational improvement
• Capability to respond with agility to organisational and regulatory change.
• Build and maintain relationships internally in ii and externally across key partners to drive the success of the business
• Maintain the first line of risk defence by identifying, logging and driving improvements to risks for your team
• Maintain the first line of compliance defence by ensuring team adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance, with particular reference to CASS regulation
• Responsible for ensuring all CASS related activities and processes are completed daily to safeguard customer assets.
• Deputise for the Senior Operations Manager where required

SIPP Transfers Team Manager

Customer Support

• Directly responsible for the performance of a team of Customer Services Representatives in delivering against daily contact and AHT targets
• Help deliver a multi-channel service, supporting inbound, outbound, email and secure messaging alongside social interactions.
• Responsible for driving an efficient consistent and high quality service to our customers at every interaction.
• Build an empowered, motivated and passionate team, rewarding customer focused behaviours, managing performance and driving a culture of ownership and continuous improvement.
• Own the customer experience - celebrating success and creating advocacy through effective resolution of customer dissatisfaction, First Point Resolution and fixing root cause.
• Build relationships and collaborate with key business areas to ensure that customer and employee experiences are maximised.
• Ensure that roles in the team are performed by individuals with the appropriate knowledge, skills and attitudes and that competence is maintained and assessed
• Treat customers fairly at all times
• Evaluate customer interactions (remotely and side by side) and provide timely feedback and coaching, in line with QM requirements.
• Monitor and control wall boards stats and ability to flex priorities depending on customer drivers
• Maximise team efficiency through effective resource (including attendance) and skills management to build a multi-skilled function.
• Responsible for the management of team resource and occasional department planning and future forecasting, ensuring that at a team and departmental level, resource levels reflect business need and volume requirements.
• Maintain the first line of compliance defence by ensuring adherence to business processes and procedures that are designed to meet regulatory standards and policies set out by the firm.
• Make informed risk decisions and effectively and credibly debate and challenge management recommendations within your role in line with the approved Risk Appetite Framework
• Maintain first line of defence in relation to identifying, mitigating and managing operational risks in line with policies set out by the firm, including appropriate escalation and risk event reporting.
• Maintain first line of defence by operating risk controls appropriate to those defined by the firm’s mandates, policies and procedures.
• Use the training and competence scheme to maintain the appropriate knowledge, skills and expertise to carry out the role competently.

Customer Service Team Manager

SEO Marketing

• Own the organic search strategy, working with the Senior Performance Marketing Manager to define KPIs, targets, and success metrics.
• Develop and maintain a clear organic search/growth roadmap aligned to business and marketing objectives.
• Line manage and develop an SEO team, including talent management, objective setting and coaching.
• Act as the senior SEO authority across the organisation, influencing stakeholders, embedding best practice & keep pace in an ever-evolving search landscape
• Lead Answer Engine Optimisation (AEO) initiatives, optimising content for AI-driven search
• Proactively identify organic growth opportunities
• Drive improvements in rankings, visibility, and organic traffic with a strong focus on quality, relevance, and long-term value.
• Own technical SEO audits and ensure recommendations are prioritised and delivered in partnership with Product and Technology teams (crawlability, linking, indexing, structured data, etc)
• Work alongside the content team to guide on EEAT, search intent and ensuring content is AI-friendly. Over see content audits, with a focus on keyword strategy and optimisation of on-page elements.
• Collaborate with PR on digital PR strategy to improve backlinking, brand trust and authority.
• Own performance tracking tools, monitor and report on organic performance - ensuring clear, consistent reporting and continuous improvement of available data and insights.
• Manage day-to-day relationships with third-party agencies, partners, and suppliers.

Organic Search Manager

Operations

• Responsible for the effective processing of tasks within the Customer Accounts team.
• Build great relationships with internal teams and external partners.
• Ensure compliance with department's policies, procedures, and regulatory obligations.

Operations Administrator – Customer Accounts

• Client-Centric Advice: Deliver high-quality, holistic financial planning that is built around each client’s unique life journey, goals, and aspirations.
• Tech-Enabled Solutions: Utilise digital tools and platforms to enhance efficiency, engagement, and service delivery.
• Innovative Thinking: Challenge outdated industry norms and contribute to shaping a new way of doing things.
• Business Growth: Build strong client relationships, develop referrals, and contribute to the firm’s expansion.
• Regulatory & Compliance Excellence: Ensure all advice meets FCA requirements while maintaining a progressive, client-first approach.
• Engaging and growing a client bank: Supporting the clients of ii to better understand and take control of their financial future.