Operational Risk Manager

interactive investor

Operational Risk Manager at interactive investor responsible for leading the risk framework across operations. Analyzing risks and ensuring compliance with operational regulations in Manchester.

Posted 7/16/2026full-timeManchester • 🇬🇧 United KingdomMid-LevelSenior💰 £50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Operational Risk Management, including the development and maintenance of risk frameworks, conducting Root Cause Analysis, and producing high-quality management information for governance. Strong ability to analyze operational data, identify trends, and promote a proactive risk culture within teams.

Highest-signal resume keywords

Operational Risk ManagementRoot Cause AnalysisStakeholder ManagementOperational Risk FrameworksData Analysis

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Applicant Tracking System Keywords

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Hard Skills

Operational Risk ManagementRoot Cause AnalysisData AnalysisRisk AssessmentControl ImprovementKey Risk Indicators (KRIs)Management Information ProductionRegulatory ComplianceQuality AssuranceIncident Management

Soft Skills

Stakeholder ManagementCommunication SkillsInfluencing SkillsPrioritizationProactive Risk Culture Promotion

Industry Keywords

Operational RiskGovernanceRisk & ControlsConsumer Duty PrinciplesOperational Resilience

About the role

Key responsibilities & impact

Lead the Operational Risk framework across Customer Service and Operations
Identify emerging operational risks through analysis of incidents, complaints, quality assurance, customer outcomes, audit findings and operational MI
Maintain and continuously improve the Operations Risk Register
Facilitate risk assessments and ensure risks are appropriately evaluated, documented and owned
Challenge operational teams to ensure risks are understood and effectively managed
Oversee the management of operational incidents and regulatory breaches
Ensure robust Root Cause Analysis is completed for significant events
Challenge corrective actions to ensure they address underlying causes rather than symptoms
Monitor completion of actions and escalate overdue or ineffective remediation
Identify repeat themes and systemic control weaknesses
Support the development and maintenance of the Operational Control Framework
Review the effectiveness of key controls across Operations
Facilitate Risk & Control Self Assessments (RCSAs)
Identify control gaps and recommend improvements
Monitor control performance through Key Risk Indicators (KRIs) and assurance activity
Produce insightful Operational Risk MI for governance forums
Prepare papers for Operational Risk Committees and Executive governance
Monitor regulatory breaches and ensure appropriate escalation
Coordinate responses to internal and external audit findings
Track audit actions through to completion
Analyse complaints, customer feedback, quality assurance results and customer outcome testing to identify operational risks
Ensure customer harm is identified early and appropriately mitigated
Support the embedding of Consumer Duty principles across Operations
Drive improvements that strengthen operational resilience and reduce repeat incidents
Use data and insight to identify opportunities to simplify processes and improve controls
Promote a proactive risk culture where operational teams own and manage risk effectively
Support major change initiatives by assessing operational risk and control impacts

Requirements

What you’ll need

Experience within Operational Risk, Risk & Controls, Governance or Operations Management
Strong understanding of operational risk frameworks and control environments
Experience conducting Root Cause Analysis
Ability to analyse complex operational data and identify meaningful trends
Experience producing high-quality management information and executive reporting
Excellent stakeholder management and influencing skills
Strong communication skills with the ability to challenge constructively
Ability to prioritise competing risks in a fast-paced operational environment

Benefits

Comp & perks

Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
Life Assurance and Group Income Protection
Private Medical Insurance – Provided by Bupa
25 Days Annual Leave, plus bank holidays
Staff Discounts on our investment products
Personal & Well-being Fund – Supporting your physical and mental wellness
Retail Discounts – Savings at a wide range of high street and online retailers
Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle