Customer Support Specialist
Zenergi
Customer Service Representative
interactive investor
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £27,300 per year
Job Level
Mid-LevelSenior
About the role
- Answer calls and customer inquiries in the Specialist Contact Centre based in Manchester City Centre
- Take personal ownership of each customer interaction and understand customers' unique situations
- Provide efficient, professional, consultative support for Trading, Stocks & Shares ISAs and SIPP accounts
- Build relationships with customers and resolve increasingly complex queries
- Work 37.5 hours per week Monday to Friday on a varied rotational shift pattern with occasional evening shifts after training
- Successful candidate to start on Monday 3rd November 2025
Requirements
- Experience in a contact centre environment
- Dedication, motivation, drive and passion for assisting customers
- Excellent communication skills (written and verbal) - ability to build rapport across channels
- Proficient IT skills and ability to navigate a broad range of internal systems
- Confidence working independently and escalating issues appropriately
- Ability to multitask and process information while speaking to customers
- Team player who supports colleagues and promotes a positive work environment
- Enthusiasm for continuous learning and development
- Ability to provide the best service via phone, written channels and social media
- Ability to provide customer information, manage customer access, respond to enquiries and handle complaints
- Experience working in an FCA regulated business and understanding regulatory requirements (desirable)
- Experience of Consumer Duty Outcomes (desirable)
- Knowledge of investment and pension products or previous Financial Services/Customer Services experience (desirable)
