Interact Software

Support Engineer

• Consistent achievement of team-level support KPIs, including response times and resolution rates
• A highly skilled and motivated support team that consistently delivers excellent customer service
• Efficient and accurate resolution of escalated technical issues, minimizing customer impact
• Contributed to an expanded and improved self-service knowledge base and internal documentation
• Positive customer feedback and high satisfaction scores from interactions with the team
• Provide technical guidance and mentorship to a team of Technical Support Engineers
• Oversee the daily queue management, ensuring efficient ticket distribution and adherence to SLAs
• Act as an escalation point for complex technical issues, providing hands-on troubleshooting and solutions
• Conduct regular 1:1s and performance reviews, offering constructive feedback and development plans
• Identify training needs and organize sessions to enhance the team's technical skills and product knowledge
• Contribute to the creation and improvement of knowledge base articles and internal documentation
• Monitor key support metrics and identify trends to proactively address potential issues
• Collaborate with engineering and product teams to represent customer issues and advocate for solutions
• Participate in on-call rotations or provide extended hour support as required
• Hands on working complex cases and key strategic cases. **Champion a positive team environment focused on collaboration and continuous learning

Technical Support Team Lead

Customer Success Manager

• Build meaningful and trusting relationships across complex, multi-divisional, multi-geographic organizations.
• Own and manage the planning and execution of all customer activity and interactions from onboarding through offboarding.
• Plan and engage in regular strategic interactions with customers where the customer realises value from the interaction and where we gain insight to future opportunity.
• Maintain alignment on outcomes, value-measurement, change management and adoption strategy.
• Analyse and respond to customer health data (Identify churn risk and work towards solutions to reduce risk).
• Identify customer issues and needs and work in partnership with internal teams and customer toward solutions.
• Identify, qualify and drive upsell and expansion opportunities to meet targets.
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs, and communicate new features and functionality of the product on a regular basis.
• Function as the customer advocate and translate customer usage and feedback into actionable insights for how we can better serve our customers.
• Maintain accurate and timely data and context for all accounts enabling billing, forecasting, and crisp decision making.

Enterprise Customer Success Manager

Solutions Engineer

• Lead and expand a high‑performing team responsible for serving as the critical technical conduit between Sales and Product organizations.
• Guide, mentor, and inspire a talented group of Solutions Engineers while establishing vision, structure, and best practices.
• Ensure Interact consistently achieves the technical win—crafting compelling solution narratives, elevating demo‑to‑close experience, and deeply aligning our platform’s capabilities with evolving needs of Mid‑Market and Enterprise customers.
• Partner closely with cross‑functional leaders to translate customer challenges into actionable product insights.
• Shape go‑to‑market strategy and empower the team to deliver exceptional value throughout sales cycle.

Senior Director, Solutions Engineering

Revenue Operations

• - Act as the backbone of the go-to-market operation, you will optimises systems and tooling, enhances pipeline visibility, and provides the insights needed to support confident, data-driven decision-making across Sales, Marketing, and Customer Success.
• - Identify inefficiencies and implement best-practice processes, ensuring the organisation can scale effectively while maintaining control, clarity, and alignment.
• - Build robust infrastructure, governance, and processes that underpin growth and operational efficiency.
• - Enable performance through clean data, strong systems, and optimised revenue operations.

Revenue Operations Manager

• Build meaningful and trusting relationships across complex, multi-divisional, multi-geographic organizations. (relationships with numerous stakeholders in each organization with distinct needs and unique challenges must be skillfully managed).
• Own and manage the planning and execution of all customer activity and interactions from onboarding through offboarding.
• Plan and engage in regular strategic interactions with customers where the customer realizes value from the interaction and where we gain insight to future opportunity.
• Maintain alignment on outcomes, value-measurement, change management and adoption strategy.
• Analyse and respond to customer health data (Identify churn risk and work towards solutions to reduce risk).
• Identify customer issues and needs and work in partnership with internal teams and customer toward solutions.
• Identify, qualify and drive upsell and expansion opportunities to meet targets.
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs, and communicate new features and functionality of the product on a regular basis.
• Function as the customer advocate and translate customer usage and feedback into actionable insights for how we can better serve our customers.
• Maintain accurate and timely data and context for all accounts enabling billing, forecasting, and crisp decision making.

Sales Development Rep

• Conduct daily consistent outreach to prospective customers via calls, emails and social media activity
• Use LinkedIn Sales Navigator to identify, target and engage prospective customers and develop quality leads
• Build out accounts with associated target contacts (account mapping) using ZoomInfo, SFDC and LI Sales Navigator
• Build and evaluate the effectiveness of sales sequence, create and test new messages
• Qualify and develop leads in conjunction with Marketing campaigns
• Identify customer needs and present Interact solutions in a compelling way
• Arrange quality meetings that turn into opportunities and product demos for account executives
• Consistently meet daily phone call, email and social media outreach KPIs, as well as meeting qualified opportunity quota goals
• Maintain consistent records in Salesforce and adhere to tracking and reporting expectations

Senior Sales Development Representative

Full-stack Engineer

• Design and develop high-quality software solutions using our tech stack, including C#, ASP.NET, ReactJS, Node.js, and SQL Server.
• Lead and participate in architectural discussions and decision-making processes to shape the future of our applications.
• Implement and enforce best practices in software development, including SOLID principles and design patterns.
• Optimize application performance, ensuring scalability and reliability for high-volume queries and transactions.
• Conduct code reviews (face-to-face or via pull requests), providing constructive feedback to improve code quality and maintain coding standards.
• Mentor and guide junior and mid-level engineers, fostering professional growth and knowledge sharing.
• Collaborate closely with other teams, including UX/UI Designers, Test Automation Engineers, and DevOps, to deliver cohesive and user-centric solutions.
• Develop and maintain unit and automated tests using Playwright to ensure the highest software quality.
• Manage source code effectively using Git tools.
• Utilize CI/CD pipelines with TeamCity and Octopus Deploy to streamline the deployment process.
• Troubleshoot and resolve complex technical issues, applying critical thinking and problem-solving skills.
• Stay updated with emerging technologies and industry trends, evaluating their potential integration into our tech stack.
• Contribute to the continuous improvement of development processes and workflows.
• Ensure security best practices, collaborating with security teams to safeguard applications.

Senior Software Engineer

• Own the full post-sale lifecycle for a defined portfolio of Interact - Sideways 6 accounts, from onboarding and go-live through to renewal and expansion.
• Develop and maintain tailored success plans that align platform capabilities to each customer's specific business goals and outcomes.
• Lead and deliver regular Business Reviews (QBRs/EBRs) that demonstrate tangible value and progress against agreed milestones.
• Manage contract renewals proactively, identifying risk early and driving timely closure.
• Identify, qualify, and progress upsell and cross-sell opportunities to meet commercial targets.
• Build trusted, multi-threaded relationships across customer organisations, from platform champions and day-to-day contacts through to executive sponsors.
• Act as the voice of the customer internally, translating customer feedback, usage patterns, and pain points into actionable insights for Product, Support, and Leadership.
• Drive platform adoption across your portfolio, identifying and removing barriers that prevent customers from realising full value.
• Share best practice product knowledge, and Sideways 6 benchmarks to inspire customers and accelerate engagement.
• Monitor customer health and respond proactively to risk signals, developing and executing remediation plans where needed.
• Maintain a deep understanding of the Interact - Sideways 6 product and communicate features and capabilities clearly and compellingly to customers.
• Maintain accurate, timely account data, renewal forecasts, and activity logs, enabling clear decision-making and forecasting.
• Work cross-functionally with internal departments to resolve customer challenges and escalations swiftly and effectively.

• Lead one of our existing squads, in this role you will be the most senior technical expert within the software engineering team.
• Work closely with Technical Architects to design system features and ensure the highest quality of code across all projects.
• Leverage your extensive experience and expertise to lead complex projects, set technical standards, and mentor engineers at all levels.
• Collaborate closely with cross-functional teams, including Product Managers, Delivery Managers, and other stakeholders, to deliver high-quality, scalable, and robust software solutions that impact millions of users worldwide.

Technical Lead

• Design and develop high-quality software solutions using our tech stack, including C#, ASP.NET, ReactJS, Node.js, and SQL Server.
• Implement and enforce best practices in software development, including SOLID principles and design patterns.
• Optimize application performance, ensuring scalability and reliability for high-volume queries and transactions.
• Manage source code effectively using Git tools.
• Troubleshoot and resolve complex technical issues, applying critical thinking and problem-solving skills.
• Stay updated with emerging technologies and industry trends, evaluating their potential integration into our tech stack.
• Contribute to the continuous improvement of development processes and workflows.
• Ensure security best practices, collaborating with security teams to safeguard applications.
• Participate in the planning and execution of complex software projects, ensuring alignment with business objectives.
• Identify and mitigate technical risks, ensuring project success and application stability.
• Oversee the front-end and back-end development lifecycle, ensuring timely delivery of project milestones and product releases.

Software Engineer – Marketplace Integrations

• - Lead, coach, and develop a team of approximately 2–3 Enterprise Customer Success Managers, setting clear expectations, driving accountability, and supporting career growth.
• - Own the US Enterprise Customer Success strategy, ensuring consistent execution across onboarding, adoption, renewal, and expansion.
• - Set the standard for customer engagement by guiding the team on executive-level relationship management and value-based success planning.
• - Monitor team and customer health metrics, proactively addressing risk, removing blockers, and managing escalations as needed.
• - Partner closely with Sales, Product, and Support leadership to drive net revenue retention, expansion, and customer advocacy.
• - Forecast renewals and expansion, ensuring accurate reporting and operational rigour across the enterprise portfolio.
• - Act as the senior voice of the customer internally, translating insights into product and process improvements at scale.

Head of Customer Success

• Conduct daily consistent outreach to prospective customers via calls, emails and social media activity
• Use LinkedIn Sales Navigator to identify, target and engage prospective customers and develop quality leads
• Build out accounts with associated target contacts (account mapping) using ZoomInfo, SFDC and LI Sales Navigator
• Build and evaluate the effectiveness of sales sequence, create and test new messages
• Qualify and develop leads in conjunction with Marketing campaigns
• Conduct high-level conversations with C-level executives, VPs and directors within our ICP
• Identify customer needs and present Interact solutions in a compelling way
• Arrange quality meetings that turn into opportunities and product demos for account executives
• Assist and participate in product demos and handoff meetings with account executives; ensure AEs are fully briefed on past conversations with prospect
• Consistently meet daily phone call, email and social media outreach KPIs, as well as meeting qualified opportunity quota goals
• Maintain consistent records in Salesforce and adhere to tracking and reporting expectations

Sales Development Representative

Product Designer

• Take ownership of design system that spans multiple platforms, technologies, and mediums. This includes web (React components), legacy web applications, native mobile apps, Figma libraries, and AI‑assisted product experiences.
• Responsible for evolving the design system as the product grows, ensuring it remains scalable, coherent, and usable across an increasingly complex product landscape.
• Develop and maintain a pattern‑led system that brings consistency to behaviour, layout, language, and interaction.
• Drive standardisation across a large and growing product, while applying sound judgement and pragmatism where full parity across platforms isn’t immediately possible.
• Define and document clear guidance around usage rules, component states and variations, edge cases, accessibility, responsive behaviour, and internationalisation, including RTL support.
• Own UI copy standards, voice and tone guidance, and terminology, ensuring language is clear, inclusive, accessible, and consistent across features, platforms, and technologies.
• Make decisions about when to reuse existing patterns, when to extend them, and when new patterns are needed, balancing speed, quality, and long‑term maintainability.
• Working closely with front‑end engineering teams, you’ll ensure designs translate cleanly into production code, with scalable, reusable components and consistently implemented behaviour, layout, and language.
• Support the integration of standalone platforms introduced through company acquisitions, progressively aligning UI patterns, behaviour, and language with the core design system.
• Work closely with other Product Designers, content contributors, and front‑end teams to deliver cohesive, high‑quality product experiences that evolve over time.

Account Executive

• Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor.
• Our team of customer-focused problem solvers are passionate about helping organizations to communicate better.
• Click on any of our vacancies and you’ll see one thing in common – they all begin with this message.
• We are looking for an Account Executive who possesses exceptional communication skills when engaging with potential customers, and can turn great conversations into long-term partnerships.
• In this role, you’ll be at the forefront of our Sideways 6 product. This exists to change the world for the better by bringing ideas to life every day, everywhere and from everyone.

• Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor.
• Our team of customer-focused problem solvers are passionate about helping organizations to communicate better.
• In this role, you’ll be at the forefront of our Sideways 6 product. This exists to change the world for the better by bringing ideas to life every day, everywhere and from everyone.