Interact Software

Application Engineer

• Read and write real code. Review pull requests for security-relevant changes and contribute fixes directly rather than filing tickets and walking away.
• Manually assess applications and APIs — find, exploit, and prove real vulnerabilities, and distinguish genuine risks.
• Build secure building blocks: reviewing libraries, safe wrappers, auth patterns, and paved-road templates so the easy way is the secure way.
• Perform threat modelling and design reviews on new features, working from how the system actually behaves, not a checklist.
• Automate security into CI/CD (Octopus deploy/Azure DevOps).
• Fix vulnerabilities; When you find a bug, ask what pattern allowed it and eliminate the pattern.
• Support incident investigation and remediation for application security issues and get hands-on with logs, code, and root cause.
• Level up engineers through code, examples, and quarterly training.
• Help shape standards and priorities for the wider engineering teams (this is a small team; you'll have real influence, but the day job is engineering).
• Stay updated with the latest security threats, vulnerabilities, and industry trends to proactively address potential risks.
• Advocate for security best practices and influence engineering culture to prioritize security.
• Evaluate and adopt new security tools and technologies to enhance the security posture.
• Participate incident response efforts for application security incidents, including investigation and remediation.
• Collaborate with compliance teams to ensure applications meet regulatory and industry-specific security requirements (e.g., GDPR, ISO 27001).
• Implement and oversee security tools and technologies such as SAST, and DAST solutions.
• Facilitate security architecture reviews and threat modelling sessions for new and existing applications.
• Report on security metrics and KPIs to senior management, providing insights into the security posture and areas for improvement.
• Drive continuous improvement, fostering a culture of security awareness and proactive risk management.
• Coordinate with third-party vendors and security consultants as needed for specialised assessments or audits.

Application Security Engineer

Security Engineer

• Develop, implement, and maintain comprehensive cybersecurity strategies to protect organisational assets against cyber threats
• Conduct regular risk assessments and vulnerability scans to identify potential security gaps and mitigate risks effectively
• Contribute to a robust security architecture, including firewalls, intrusion detection systems, and encryption mechanisms, to safeguard network infrastructure and data
• Monitor security infrastructure for suspicious activities, investigate incidents, and implement incident response procedures to minimize impact and ensure timely resolution
• Collaborate with cross-functional teams to integrate security controls into the development lifecycle of applications, systems, and networks
• Stay updated on emerging threats, vulnerabilities, and industry best practices to continuously enhance security posture and mitigate potential risks
• Participate in security audits, compliance assessments, and regulatory reviews to ensure adherence to relevant standards and regulations
• Maintain documentation of security processes, procedures, and incident response plans to facilitate knowledge sharing and continuity of operations
• Help to identify opportunities for automation and optimization of security operations to improve efficiency and effectiveness

Cyber Security Engineer

Salesforce Developer

• Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor.
• Our team of customer-focused problem solvers are passionate about helping organizations to communicate better.
• With offices in Manchester, New York, Dubai, Tulsa, and Warsaw, we operate across North America, EMEA, and Australia.
• We are looking for a Salesforce Developer who will take full ownership of Interact Software’s Salesforce ecosystem and drive its evolution into a highly scalable, secure, and business‑critical platform that powers sales, marketing, RevOps, customer success, and billing operations.
• In this role you will act as the technical authority for all Salesforce development, designing and delivering robust, future‑ready solutions that streamline end‑to‑end workflows, ensure correctness of data, safeguard data integrity, and integrate seamlessly with the wider technology stack.
• Through a combination of technical leadership, continuous improvement, and strong stakeholder partnership, you’ll transform Salesforce into an optimised platform that removes friction, supports operational excellence, and accelerates the company’s commercial growth.
• This is a lean, autonomous environment with high ownership and high expectations: you’ll run initiatives yourself, from design through delivery, without relying on a large supporting cast or heavy programme structure.

Solutions Engineer

• Work primarily with our Sales Team, and provide support to our Customer Success Team.
• Play a key role in the acquisition of new business – slicing through requirements set by household brands that we’re lucky enough to have as prospective customers, and stories (expressed in live demos) that drive conversion.

Email Marketing Manager

• Strategy & Channel Management
• - Cross-functional coordination: Manage the central email calendar in partnership with Integrated Campaign, Event and Product Marketing Managers. You will help them translate their goals into effective email journeys while ensuring a consistent experience for our subscribers.
• - Role-Based Segmentation: Move our strategy from broad sends to role-specific messaging. You will own the logic for how we map our content to distinct target buyer segments.
• - Proactive Content Leveraging: Actively audit our library of existing content (blogs, whitepapers, webinars) to fill gaps in the email calendar. You will suggest and execute ad-hoc sends based on which personas need engagement and which content is performing well.
• - Performance Optimization: Use A/B testing and data analysis to improve engagement and pipeline contribution. Translate channel results into actionable recommendations for the broader marketing team.
• Email Strategy & Performance Ownership
• - Performance Monitoring & Optimization: Actively monitor email campaign results (opens, clicks, conversions, unsubscribes) on a daily and weekly basis, providing clear, concise reports and actionable insights to the Demand Generation team.
• - Strategic Improvement: Proactively suggest and implement A/B tests and optimizations for email content, subject lines, send times, and audience segmentation to increase engagement, meeting bookings, and opportunity creation.
• - Pipeline & Revenue Focus: Strategically utilize email marketing to drive pipeline growth, nurture leads, and maximize the number of qualified meetings, opportunities, and pipeline contribution from the email channel.
• - Conversion Tracking & Attribution: Work with the rest of the demand team on attribution, to ensure we capture signals for the correct channels, and campaigns.
• **Campaign Execution & Operations
• - Email Campaign Execution: Be the primary builder, tester, and launcher of all email sends and complex email nurture workflows within our Marketing Automation Platform (HubSpot), and flows for existing contacts (Clari.)
• - Database Management: Own the strategy for lead segmentation, list cleaning, and database health to ensure high deliverability and compliance.
• - Quality Assurance: Conduct rigorous QA on all email assets to ensure flawless execution, accurate tracking, and a seamless user experience across all devices.
• - System Integration: Ensure the smooth and accurate flow of email data between our marketing automation platform (HubSpot), flow management (Clari), and our CRM (Salesforce), troubleshooting any issues that arise.
• - Technical Configuration: Resolve deliverability issues, configuration issues, build workflows, keep the systems healthy and operational.
• - Reporting: Analyse, and report on performance and trends.
• - Documentation: Maintain documentation for email campaign procedures, system configurations, and channel best practices.
• **Collaboration & Communication
• - Work closely with Website, Content, Demand Generation, and Sales teams to understand campaign requirements and translate them into high-performing email assets, and feedback own observations which can then be utilized in other channels as a part of a cohesive overarching strategy.
• - Provide regular, proactive communication to stakeholders regarding campaign launch status, key performance metrics, and strategic recommendations.

Technical Email Marketing Manager

Support Engineer

• Consistent achievement of team-level support KPIs, including response times and resolution rates
• A highly skilled and motivated support team that consistently delivers excellent customer service
• Efficient and accurate resolution of escalated technical issues, minimizing customer impact
• Contributed to an expanded and improved self-service knowledge base and internal documentation
• Positive customer feedback and high satisfaction scores from interactions with the team
• Provide technical guidance and mentorship to a team of Technical Support Engineers
• Oversee the daily queue management, ensuring efficient ticket distribution and adherence to SLAs
• Act as an escalation point for complex technical issues, providing hands-on troubleshooting and solutions
• Conduct regular 1:1s and performance reviews, offering constructive feedback and development plans
• Identify training needs and organize sessions to enhance the team's technical skills and product knowledge
• Contribute to the creation and improvement of knowledge base articles and internal documentation
• Monitor key support metrics and identify trends to proactively address potential issues
• Collaborate with engineering and product teams to represent customer issues and advocate for solutions
• Participate in on-call rotations or provide extended hour support as required
• Hands on working complex cases and key strategic cases. **Champion a positive team environment focused on collaboration and continuous learning

Technical Support Team Lead

Customer Success Manager

• Build meaningful and trusting relationships across complex, multi-divisional, multi-geographic organizations.
• Own and manage the planning and execution of all customer activity and interactions from onboarding through offboarding.
• Plan and engage in regular strategic interactions with customers where the customer realises value from the interaction and where we gain insight to future opportunity.
• Maintain alignment on outcomes, value-measurement, change management and adoption strategy.
• Analyse and respond to customer health data (Identify churn risk and work towards solutions to reduce risk).
• Identify customer issues and needs and work in partnership with internal teams and customer toward solutions.
• Identify, qualify and drive upsell and expansion opportunities to meet targets.
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs, and communicate new features and functionality of the product on a regular basis.
• Function as the customer advocate and translate customer usage and feedback into actionable insights for how we can better serve our customers.
• Maintain accurate and timely data and context for all accounts enabling billing, forecasting, and crisp decision making.

Enterprise Customer Success Manager

• Lead and expand a high‑performing team responsible for serving as the critical technical conduit between Sales and Product organizations.
• Guide, mentor, and inspire a talented group of Solutions Engineers while establishing vision, structure, and best practices.
• Ensure Interact consistently achieves the technical win—crafting compelling solution narratives, elevating demo‑to‑close experience, and deeply aligning our platform’s capabilities with evolving needs of Mid‑Market and Enterprise customers.
• Partner closely with cross‑functional leaders to translate customer challenges into actionable product insights.
• Shape go‑to‑market strategy and empower the team to deliver exceptional value throughout sales cycle.

Senior Director, Solutions Engineering

Revenue Operations

• - Act as the backbone of the go-to-market operation, you will optimises systems and tooling, enhances pipeline visibility, and provides the insights needed to support confident, data-driven decision-making across Sales, Marketing, and Customer Success.
• - Identify inefficiencies and implement best-practice processes, ensuring the organisation can scale effectively while maintaining control, clarity, and alignment.
• - Build robust infrastructure, governance, and processes that underpin growth and operational efficiency.
• - Enable performance through clean data, strong systems, and optimised revenue operations.