Inter-State Studio & Publishing Co.

Customer Support

• Provide exceptional customer experiences by responding to inquiries with warmth, efficiency, and a can-do attitude.
• Showcase problem-solving skills as you navigate our company software and creatively resolve customer issues.
• Craft positive interactions, build lasting relationships, and champion our commitment to excellence.
• Shape unforgettable moments for customers and contribute to the success of our team.

Customer Service Agent

Account Executive

• Build and manage a personal pipeline of prospective school accounts
• Conduct cold outreach, school visits, presentations, and follow-ups
• Execute company sales process (approach, interview, presentation)
• Partner with Territory Managers to align on goals and high-priority opportunities
• Support rebooking efforts and maintain relationships with existing schools
• Conduct site visits and ensure smooth handoff of new accounts to Territory Managers
• Provide additional support during peak sales periods and regional initiatives
• Manage full bid/RFP process including coordination, submission, and follow-up
• Gather pricing, documentation, and compliance materials across teams
• Track pipeline activity, bids, and customer interactions in HubSpot
• Assist with planning and attending regional events and conventions
• Partner cross-functionally with Sales, Marketing, Publishing, and Operations
• Share field insights to improve sales strategy, tools, and messaging

Customer Service Agent

Regional Sales Executive