Intento, Inc.

Helpdesk Engineer

Intento, Inc.

full-time

Posted on:

Location Type: Remote

Location: Portugal

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Tech Stack

MacOS

About the role

  • Processing and resolution of a range of support questions and issues that come via Slack, Linear and Jira Service Management
  • Building and augmenting our internal Knowledge Base so that recurring solutions are documented to reduce resolution time
  • Configuring Linear and Jira Service Management to improve employee experience and provide reports
  • Implementing, supporting, and improving automation tools intended to be used by employees

Requirements

  • Fluent written and spoken English (Upper-Intermediate as a minimum)
  • Basic experience with MacOS and Windows administration
  • Ability to convey technical information effectively and analyse technical issues
  • Excellent oral and written communication skills
  • Excellent helpdesk service skills
  • Desire to help all users regardless of their qualifications
  • Any certification/significant experience in Automatization with LLM agents or Microsoft Windows administration is a plus
Benefits
  • competitive salaries
  • flexible remote culture
  • supportive and collaborative work environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
automation toolsMacOS administrationWindows administrationtechnical issue analysis
Soft skills
effective communicationhelpdesk service skillsuser supportproblem-solving
Certifications
certification in automation with LLM agents