IntelyCare

Platform Engineer

• Lead the progression of IntelyCare software platform concerns from initial report to validation in production
• Monitor work through development, QA, and deployment and validate results in production
• Collaborate with business leaders, developers, and QA engineers to troubleshoot and scope issues
• Develop basic SQL queries to diagnose issues and run various tasks
• Create and run maintenance APIs to address ongoing concerns
• Assess impact of issues and determine affected customers using database queries and analytics
• Own issue diagnosis and determine scope and impact
• Maintain knowledge of past and current issues and alert other teams to potential future issues
• Keep business and management apprised of status and roadblocks

Platform Support Engineer