Intelliguard®

Implementation Specialist

• Collaborate with clients to understand their specific needs and objectives.
• Lead client onboarding and implementation efforts, providing guidance and support at each stage.
• Support the implementation, configuration, and validation of Intelliguard solutions within the client’s hospitals, clinics or other healthcare facility or area such as the OR.
• Train clients on how to use our products effectively and efficiently.
• Troubleshoot clinical and technical issue during go-live and early adoption phases.
• Escalate and communicate to internal stakeholders any complex issues encounter.
• Provide on-site and virtual clinical training to physicians, pharmacy staff, or other staff on workflows, features and product function and operations.
• Serve as a clinical subject-matter expert to guide customers through workflow to ensure the product aligns with the clinical and client’s needs.
• Document training session, user feedback and product performance for continuous improvement.
• Efficiently managing multiple projects and deadlines is a key skill in this role.

Clinical Implementation Specialist

Sales

• Develop and execute a comprehensive North American sales strategy predominantly focused on the US market , to drive revenue growth and market penetration.
• Analyze market trends and competitive dynamics to identify growth opportunities and refine go-to-market tactics.
• Partner with Marketing, Product, and Customer Success to align on messaging, pipeline generation, and customer engagement.
• Lead, mentor, and coach a team of sales executives and account managers to exceed performance targets.
• Establish KPIs, dashboards, and forecasting methodology to ensure pipeline accuracy and accountability.
• Implement scalable sales processes, including territory planning, account segmentation, and enterprise selling frameworks.
• Build and strengthen executive relationships within hospitals, IDNs, health systems, specialty pharmacies, and related healthcare ecosystems.
• Lead enterprise-level negotiations, proposals, and contract execution.
• Identify opportunities for channel partnerships and strategic alliances to increase market reach.
• Collaborate with Product and Engineering teams to relay market feedback, feature needs, and customer insights.
• Support Marketing in creating targeted campaigns and attending key industry events, conferences, and tradeshows.
• Work closely with Customer Success to ensure seamless onboarding, high adoption, and long-term client satisfaction.

Clinical Implementation Specialist

Director of Sales