Intelliguard®

Clinical Implementation Specialist

Intelliguard®

full-time

Posted on:

Location Type: Hybrid

Location: United States

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About the role

  • Collaborate with clients to understand their specific needs and objectives.
  • Lead client onboarding and implementation efforts, providing guidance and support at each stage.
  • Support the implementation, configuration, and validation of Intelliguard solutions within the client’s hospitals, clinics or other healthcare facility or area such as the OR.
  • Train clients on how to use our products effectively and efficiently.
  • Troubleshoot clinical and technical issue during go-live and early adoption phases.
  • Escalate and communicate to internal stakeholders any complex issues encounter.
  • Provide on-site and virtual clinical training to physicians, pharmacy staff, or other staff on workflows, features and product function and operations.
  • Serve as a clinical subject-matter expert to guide customers through workflow to ensure the product aligns with the clinical and client’s needs.
  • Document training session, user feedback and product performance for continuous improvement.
  • Efficiently managing multiple projects and deadlines is a key skill in this role.

Requirements

  • Bachelor's degree or a health professional in Pharmacy (Pharmacy Technician or Pharmacist) or CRNA etc.
  • Previous experience in implementation, project management, or client support is a plus.
  • Excellent communication and interpersonal skills, able to troubleshoot under pressure and train healthcare staff.
  • Strong problem-solving abilities and attention to detail.
  • Technical proficiency and the ability to understand software and technology.
Benefits
  • Generous Paid Time Off (Vacation, Sick, 10 Holidays, Floating Holiday Time)
  • Medical, Dental, Vision Plans
  • 401K with Employer Match
  • Life/AD&D and Long-Term Disability (LTD)
  • Flexible Spending Account (FSA)
  • Voluntary Life/AD&D Optional Plans
  • Parental Leave
  • Pet Plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
implementationproject managementtroubleshootingclinical trainingconfigurationvalidationsoftware proficiencytechnical supportworkflow optimizationuser documentation
Soft Skills
communicationinterpersonal skillsproblem-solvingattention to detailtime managementclient collaborationguidancesupporttrainingadaptability
Certifications
Bachelor's degreePharmacy Technician certificationPharmacist licenseCRNA certification