Manager, Client Implementation – HNAS
Highmark Health
Implementation Specialist
Intelligent Medical Objects (IMO)
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $85,000 per year
Job Level
Junior
About the role
- Enhance customer satisfaction by providing seamless onboarding and training, ensuring a positive experience and maximizing product value.
- Ensure operational efficiency by maintaining process consistency and tracking key milestones for smooth execution and timely go-lives.
- Foster client retention and trust by addressing issues quickly and offering consultative guidance to build strong, lasting relationships from the outset.
- Deliver outstanding onboarding support, ensuring high levels of customer satisfaction throughout the implementation process.
- Host recurring customer status calls, providing clear and concise project updates, timelines, and progress reports.
- Deliver tailored end-user training to a diverse client base, including technical personnel, senior executives, and administrative staff.
- Develop a consultative approach by educating customers on IMO Health’s best practices and solutions to optimize their implementation.
- Maintain high levels of quality and consistency across onboarding activities, ensuring alignment with IMO Health’s standards.
- Document all communication, data points, and milestones from project kickoff to go-live, ensuring accurate tracking of client interactions.
- Capture, escalate, and resolve client issues promptly, leveraging available resources and ensuring customer trust is maintained.
- Work cross-functionally to resolve roadblocks, build customer trust, and drive project success.
Requirements
- 1-3 years of SaaS implementation experience; experience in healthcare or healthcare IT preferred.
- Ability to understand complex business challenges and build effective relationships with both internal teams and external customers.
- Passion for learning new products and technologies, with the ability to translate technical details into valuable customer insights.
- Aptitude to quickly grasp healthcare business models and understand the intricacies of healthcare organizations.
- Strong interpersonal and communication skills, with the ability to engage confidently with stakeholders at all levels.
- Able to work independently, while thriving in a collaborative, cross-functional environment.
- Strong organizational, time management, and multi-tasking abilities, with an adaptable approach to shifting priorities.
- Proficient in Microsoft Suite; experienceutilizingSalesforce (or similar CRM tools) is a bonus.
Benefits
- Compensation determined by job level, role requirements, and experience
- Comprehensive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS implementationcustomer onboardingend-user trainingproject managementdata trackingconsultative guidanceissue resolutionprocess consistencyquality assurancehealthcare IT
Soft skills
interpersonal skillscommunication skillsrelationship buildingorganizational skillstime managementmulti-taskingadaptabilitycollaborationproblem-solvingcustomer trust
