Implementation Specialist

• Lead the full lifecycle of software implementations, from planning and vendor coordination to deployment and post-launch support
• Collaborate with internal stakeholders to gather requirements, define timelines, and ensure alignment with business goals
• Manage cross-functional teams and external vendors to deliver on project milestones
• Identify implementation risks early and develop mitigation strategies. Resolve escalated issues with urgency and precision
• Coordinate with the Project Management Office to set timelines, budgets, and resources using firm tools (Monday) and standardized templates and workflows.
• Translate business requirements into scalable workflows and system configurations that improve operational efficiency
• Partner with cross-functional teams including Finance, IT, Tax, Audit, and Consulting to ensure alignment and adoption.
• Lead the execution of Salesforce-related projects, ensuring timely delivery and cross-functional collaboration.
• Communicate effectively with director-level and senior leadership to align on priorities, timelines, and requirements
• Drive adoption through training, documentation, and communication plans. Act as a change agent to foster a culture of innovation and continuous improvement.
• Manage, support, and provide strategic oversight for the Salesforce team by delivering regular feedback, facilitating growth planning, and aligning team initiatives with organizational goals
• Facilitate communication between the Salesforce team and other departments to optimize platform usage and integration.

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Implementation Specialist – Health-tech