Intelipost

Auditor

• Co-create and cascade team objectives aligned with the TMS team and Intelipost;
• Collaborate across disciplines to identify and implement effective solutions;
• Maintain a balance between speed and quality, managing technical debt;
• Prioritize outcomes over technical preferences, reinforcing team autonomy;
• Participate in team routines, monitor metrics, and propose improvements;
• Develop, implement, and maintain effective and innovative software;
• Request and provide feedback, manage expectations, and focus on self-development.

Full-Stack Engineer – Senior, Audit

Customer Success Manager

• Monitor clients' operational health, acting proactively to mitigate risks that could impact SLAs, performance metrics, and potentially lead to churn or dissatisfaction.
• Serve as the client's voice within Pegaki, ensuring compliance with commercial and operational processes and agreements, coordinating with relevant teams to achieve customer satisfaction.
• Develop deep knowledge of clients' operations, turning insights into structured feedback, process improvements, and scalable, repeatable best practices.
• Ensure a positive and consistent customer experience throughout the entire customer journey;
• Plan, structure, and lead periodic strategic meetings with clients;
• Act as the client's focal point for critical or sensitive issues, ensuring issue resolution, conflict management, and strategic prioritization of tickets, while ensuring internal visibility of any operational gaps.
• Collaborate with key departments to promote a 360° view of the customer within the company;
• Identify growth, expansion, and new business opportunities, strategically contributing to increasing account value through analysis of client data and metrics;
• Contribute to the implementation and continuous improvement of processes.

Customer Success Analyst, Mid-level

Analyst

• Desenvolver e manter automações e ferramentas fora do core do sistema.
• Atuar com N8N, Cursor, Lovable, Power Automate, Google Sheets, APIs externas, bots e ferramentas low-code/no-code/vibe-code.
• Implementar fluxos automatizados a partir de especificações ou demandas validadas.
• Apoiar ajustes, correções e melhorias contínuas nas automações existentes.
• Apoiar as squads operacionais com soluções técnicas rápidas para problemas recorrentes.
• Traduzir demandas operacionais em automações simples e eficazes.
• Atuar próximo às áreas para entender o contexto e validar as entregas.
• Apoiar a prototipação de MVPs de soluções digitais.
• Testar hipóteses técnicas sob orientação de perfis mais sêniores.
• Contribuir com ideias de automação e melhoria contínua.
• Documentar automações desenvolvidas (fluxos, regras, integrações).
• Seguir padrões técnicos e boas práticas definidos pelo time.
• Garantir que as soluções sejam compreensíveis e sustentáveis.
• Apoiar validações técnicas em frentes de Produto e Projetos.
• Testar integrações, APIs e payloads (JSON).
• Apoiar homologações técnicas e validação de fluxos automatizados.

Full-Stack Engineer – Senior, Audit

Customer Success Analyst, Mid-level

Analista de Automação e Inovação, Pleno