Intelipost

Customer Success Manager

• Work strategically by analyzing KPIs and platform interactions to identify opportunities and potential churn scenarios, acting proactively rather than reactively.
• Collaborate with other key areas to ensure a 360° view of the customer across the company.
• Collaborate with Support, Product, Sales and Marketing teams.
• Assist in customer support via email, chat and meetings.
• Identify opportunities to improve the customer experience.
• Support the creation of support materials, such as guides and FAQs.
• Update records and information in CRM tools.
• Focus on building relationships with customers so they trust you as a partner in their business.
• Work on customer retention processes.

Customer Success Intern