Relationship Analyst

Intelipost

Customer Success Specialist at Intelipost focusing on optimizing logistics strategies for clients. Engaging with clients and ensuring effective use of logistics technology.

Posted 7/1/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Monitor Health Score and implement actions to mitigate churn risks or leverage opportunities for new business (such as contracting additional products, e.g., Auditing) and address operational risks;
Ensure account adoption by verifying that the client is using what they contracted, encouraging usage, and aligning the tool with the client's logistics objectives;
Act as the client's voice within Intelipost and ensure best practices across all teams that work with key accounts;
Have deep knowledge of logistics operations across various segments and translate that knowledge into feedback for product evolution, processes and repeatable practices;
Ensure our clients have a positive experience with Intelipost;
Structure and conduct regular strategic meetings with clients;
Monitor preventive and corrective actions with other teams that impact the outcomes expected by the client;
Serve as the client's focal point at Intelipost to resolve issues and manage conflicts;
Work collaboratively with other key areas to ensure a 360º view of the client across the company;
Excellent verbal and written communication;
Previous experience in Customer Success or Account Management with a farmer profile (focus on retention and account growth) is required;
Previous experience with Key Accounts and long-term relationship management is required;
Be didactic, customer-focused and committed to process improvement;
Analytical ability and a consultative profile focused on understanding the client's pain points to propose new logistics solutions.

Requirements

What you’ll need

Bachelor's degree in Logistics, Engineering or related fields;
Deep knowledge of end-to-end logistics structure and an understanding of technology;
Hands-on experience using TMS (Transportation Management System) in daily operations;
Experience from large retailers, e-commerce, carriers/transport companies or tech/logtech companies;
Intermediate Office skills (Excel and PowerPoint);
Familiarity with day-to-day client management;
Ability to strategically manage operations together with clients.

Benefits

Comp & perks

Profit Sharing (PLR)
Health Insurance
Dental Insurance
Transportation Allowance (Optional)
Life Insurance
Childcare Assistance
Parental Leave (Maternity/Paternity)
Intelipost Partnership Program: Well-being & Quality of Life
Day off during birthday month
Meal & Food, Education and Personal benefits
Meal Allowance / Food Voucher BRL 924.00 per month (Flexible benefits card)
Opportunity to develop and grow in a startup with a dynamic and challenging environment
Work with inspiring people.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Logistics KnowledgeTMSData AnalysisProcess ImprovementClient Management

Soft Skills

Verbal CommunicationWritten CommunicationConflict ResolutionCustomer FocusDidactic Approach