Provide technical support to customers for solutions that incorporate one or more Intel Ethernet products and technologies, helping customers to deliver quality design, accelerating overall design cycle and time to market readiness
Deliver board/platform bring up, validation, debug and issue resolution support for IPU hardware across development, testing, and production phases for both Intel and customer designs
Evaluate and develop new tools/ software to debug/improve overall efficiency that optimize product quality and performance
Develop application notes, user guides, white papers, and other technical collaterals to streamline customer adoption of Intel products
Analyze customer designs and voice-of-customer data to provide actionable feedback to PAE, Engineering, and Planning teams for current and future products
Partner with stakeholders across engineering, marketing, and program management to integrate customer requirements, support product ramps, deliver training, and ensure product health with rapid technical support and continuous improvement

Requirements

Bachelor's degree in Electrical or Computer Engineering or related field of study with 4+ years of industry experience, or Master's degree in Electrical or Computer Engineering or related field of study with 2+ years of industry experience
2+ years of experience in hardware design, board level debugging, bring up, and testing on Intel or ARM architectures
2+ years of experience with modern computer networking architectures, protocols, topologies, and networking products
Experience working in a lab environment with lab tools such as oscilloscopes, and multimeters
Experience with schematics and layout files
Experience with programming and scripting (e.g., Python)

Benefits

competitive pay
stock bonuses
health
retirement
vacation

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

hardware designboard level debuggingbring uptestingcomputer networking architecturesnetworking protocolsnetworking topologiesprogrammingscriptingPython

Soft Skills

technical supportcustomer collaborationactionable feedbackstakeholder partnershipcontinuous improvement

Certifications

Bachelor's degree in Electrical EngineeringBachelor's degree in Computer EngineeringMaster's degree in Electrical EngineeringMaster's degree in Computer Engineering