Integrity Express Logistics

Human Resources

• Act as a trusted advisor and subject matter expert to employees at every step of their IEL journey; providing care, guidance and coaching while effectively mitigating business risk
• Address and resolve complex employee relations matters, including conducting thorough, objective, and well-documented investigations
• Build a performance-based culture by engaging with managers and employees; coach managers on nurturing high performance and addressing under-performance on their teams
• Provide guidance to employees and managers within their client groups, as well as HR team members on a wide variety of HR processes, programs, policies, and tools
• Support leaders in navigating sensitive employee relations matters, including performance management, terminations, and other employment related issues
• Appropriately escalate or transition matters to the correct partners, ensuring a seamless handoff and exceptional customer experience
• Proactively identify process improvement opportunities and contribute to solutions that enhance efficiency and consistency
• Ensure the seamless delivery of our employee experience, driving service excellence with a focus on efficiency and consistency in the experience we deliver
• Build and maintain strong, collaborative relationships with stakeholders to improve the employee experience, share information and influence change
• Share best practices and collaborate with peers to develop solutions to complex or challenging situations
• Analyze trends and metrics in partnership with the HR group to develop solutions, programs, and policies
• Partner with members of the HR team on specific projects on an as needed basis

Human Resources Business Partner

Operations

• Oversee after-hours operations of the brokerage, ensuring seamless customer account servicing and carrier support.
• Process broker requests, provide carrier assistance, and maintain clear communication with all relevant parties involved with each load.
• Act as a liaison between the sales team and our carrier partners to ensure smooth transport of goods for our customers.
• Lead the Mexico After-Hours Support Team, providing operational support across various teams and departments.
• Ensure the SCG After-Hours Team effectively responds to international office needs and requests.
• Collaborate with the Operations Manager to improve department efficiency and success.
• Manage reporting, coordinate meetings, and provide status updates to the Operations Manager.
• Lead cross-functional projects, from initiation to completion, supporting office operations.
• Partner with various departments to ensure smooth office activities, including staff onboarding and compliance processes.
• Track departmental productivity and efficiency through key performance indicators (KPIs).

Human Resources Business Partner

Operations Support Manager – Night Dispatch