Integrity Express Logistics

Operations

• Oversee after-hours operations of the brokerage, ensuring seamless customer account servicing and carrier support.
• Process broker requests, provide carrier assistance, and maintain clear communication with all relevant parties involved with each load.
• Act as a liaison between the sales team and our carrier partners to ensure smooth transport of goods for our customers.
• Lead the Mexico After-Hours Support Team, providing operational support across various teams and departments.
• Ensure the SCG After-Hours Team effectively responds to international office needs and requests.
• Collaborate with the Operations Manager to improve department efficiency and success.
• Manage reporting, coordinate meetings, and provide status updates to the Operations Manager.
• Lead cross-functional projects, from initiation to completion, supporting office operations.
• Partner with various departments to ensure smooth office activities, including staff onboarding and compliance processes.
• Track departmental productivity and efficiency through key performance indicators (KPIs).

Operations Support Manager – Night Dispatch

Business Development Rep

• Conduct outbound prospecting activities, including cold calling, email outreach, networking, and other lead generation strategies, to identify potential enterprise-level customers.
• Build and maintain a pipeline of prospective customers through consistent prospecting activity and follow-up efforts.
• Identify, qualify, and develop new business opportunities based on customer fit, transportation spend, geography, modes, and business needs.
• Schedule and participate in discovery calls and initial customer meetings.
• Present IEL’s services and value proposition aligned with customer needs and business objectives.
• Support the onboarding process for newly acquired customers.
• Coordinate the transition of newly acquired customers to Enterprise Account Managers (EAMs) and Enterprise Customer Relationship Managers (ECRMs).
• Communicate customer expectations, operational requirements, and relevant account information to internal teams to support a successful transition.
• Collaborate with Enterprise Account Sales Managers (EASM), Enterprise Sales Operations Managers (ESOM), and other internal business partners regarding account fit, onboarding, and transition planning.
• Maintain effective communication with internal teams throughout the customer acquisition and transition process.
• Maintain accurate and up-to-date records of prospecting activity, customer interactions, and pipeline updates within company systems.
• Represent IEL professionally in all customer interactions and communications.
• Follow established sales processes, procedures and best practices.

Business Development Representative

Claims Specialist

• As a Claims Specialist in the IEL Claims Department, you will be responsible for processing and managing customer and carrier cargo claims from initial notification through final resolution.
• This role coordinates the full claims lifecycle for IEL brokers, customers, carriers, and insurance partners.
• Critical functions include document collection, claim investigation, claim presentation, and collaboration with insurance adjusters.
• This position plays a vital role in IEL’s risk management and loss prevention strategy by ensuring claims are handled efficiently, accurately, and in alignment with company procedures.
• The Claims Specialist reports to the Claims Specialist Supervisor.
• Manage an active caseload of approximately 40–50 claims, ensuring each is thoroughly documented, investigated, and processed in accordance with IEL claims procedures.
• Process cargo claims arising from carrier service issues including temperature abuse, accidents, cargo theft, incorrect product delivery, and damaged freight.
• File claims through carrier insurance and manage each claim through completion.
• Gather, verify, and maintain all required documentation from brokers, carriers, customers, and insurance adjusters.
• Conduct routine follow-ups with brokers, carriers and insurance adjusters to ensure claims progress without delay.
• Ensure all claim documentation meets regulatory and internal compliance standards.
• Maintain professional, timely communication with brokers, carriers, customers, factoring companies, and insurance adjusters.
• Serve as a primary point of contact for claim status updates, documentation requests, and claim inquiries.
• Communicate directly with customers to collect required documents and provide claim progress updates while delivering a high level of customer service.
• Support customer satisfaction and payment resolution throughout the claim lifecycle.
• Execute claims tasks with a focus on efficiency, accuracy, and timely closure.
• Perform exposure offset analysis and data gathering to mitigate company loss.
• Support departmental performance metrics, including contributing to the weekly collection goal of $115,000 and maintaining a claims-to-load ratio under 1%.
• Partner with Accounts Payable to process and collect claim payments.
• Collaborate cross-functionally to ensure smooth handoffs and coordinated resolution of complex claims.
• Handle additional duties and special projects as assigned.
• Identify claim trends and operational risk areas to support loss prevention initiatives.