Operations Support Manager – Night Dispatch

Integrity Express Logistics

Operations Support Manager overseeing after-hours operations of brokerage ensuring seamless customer account servicing. Leading the after-hours support team and collaborating with various departments for operational efficiency.

Posted 6/5/2026full-timeCincinnati • Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Oversee after-hours operations of the brokerage, ensuring seamless customer account servicing and carrier support.
Process broker requests, provide carrier assistance, and maintain clear communication with all relevant parties involved with each load.
Act as a liaison between the sales team and our carrier partners to ensure smooth transport of goods for our customers.
Lead the Mexico After-Hours Support Team, providing operational support across various teams and departments.
Ensure the SCG After-Hours Team effectively responds to international office needs and requests.
Collaborate with the Operations Manager to improve department efficiency and success.
Manage reporting, coordinate meetings, and provide status updates to the Operations Manager.
Lead cross-functional projects, from initiation to completion, supporting office operations.
Partner with various departments to ensure smooth office activities, including staff onboarding and compliance processes.
Track departmental productivity and efficiency through key performance indicators (KPIs).

Requirements

What you’ll need

High school diploma or GED.
Availability to work after hours (2nd shift, 3rd shift, weekends).
Proficiency in Microsoft Office.
Previous experience in data entry and customer service.
Ability to thrive in a fast-paced, team-oriented environment.
Skilled in managing multiple tasks within time-sensitive situations.
Lead by example, maintaining high standards of professionalism and quality.
Adhere to company procedures and escalate issues when necessary.
At least 2 years of experience in transportation, logistics, or a call center environment.
Professional Spanish proficiency (both written and verbal).

Benefits

Comp & perks

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures.
We are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed, family and medical care leave status, disability, marital status, medical condition, genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrycustomer servicereportingkey performance indicatorstransportationlogisticscall center experienceMicrosoft Officebilingual Spanish proficiency

Soft Skills

communicationteam-orientedmultitaskingprofessionalismleadershipproblem-solvingadaptabilitycollaborationtime management

Certifications

high school diplomaGED