Infrastructure Engineer – Unified Communications
INTEGRIS Health
full-time
Posted on:
Location Type: Hybrid
Location: Oklahoma City • Oklahoma • United States
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About the role
- Serves as an escalation point for Tier 2 Operations team members, working tickets and creating or modifying knowledge base articles.
- Installs and configures systems according to design specifications.
- Assists with analysis, troubleshooting, repairing and performance tuning of complex systems and hardware components.
- Supports the ITIL Service Transition process ensuring new and modified services are appropriately documented and Operations personnel (Service Desk and L2 Operations) are informed and trained.
- Supports testing and evaluation of technologies under review.
- Plans, documents, and implements software patches and upgrades for infrastructure components.
- Actively monitors the environment and appropriately assigns problem tickets, incidents, and schedules reviews to determine support needs for existing and new systems.
- Provides technical support and 24X7 incident response.
- Assists with root cause analysis on failures resulting in downtime or performance outside of service level agreement tolerances.
- Assists with the development and ongoing support of annual infrastructure performance and capacity reports.
Requirements
- Bachelor's degree or 2 years of relevant experience in related field required.
- Previous work experience with an infrastructure specialization
- Intermediate level certification (RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or intermediate level storage certification (4 years experience can substitute certification requirement) preferred.
- ITIL certification within 6 months of hire.
- Must be able to communicate effectively in English (Verbal/Written)
- Previous experience with mobile telecommunications provisioning and troubleshooting
- Previous experience with syslog and call detail records
- Previous experience with telecommunications alarm management platforms and remote monitoring experience preferred.
- Previous experience with RIGHTFAX, Ethernet, Internet Protocol, Routing, and QoS preferred.
Benefits
- front loaded PTO
- 100% INTEGRIS Health paid short term disability
- increased retirement match
- paid family leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingperformance tuningsystem installationsystem configurationsoftware patchingincident responseroot cause analysiscapacity reportingmobile telecommunications provisioningtelecommunications alarm management
Soft Skills
communicationdocumentationproblem-solvingteam collaborationtraining
Certifications
RHCSACCNAMCSAVCPVCAPVCDXCWNAEMCSAACISCCP