Integrated Healthcare Partners, LLC

Supervisor

• Assist the Mobile Crisis Manager in supervising a team providing Mobile Crisis Response Services
• Oversee training, monitoring, and evaluation of staff
• Ensure timely response to calls and adequate follow-up interventions
• Manage daily mobile crisis operations
• Provide administrative/clinical leadership to the program

Mobile Crisis Supervisor

• Assist the Mobile Crisis Manager in supervising a team of professionals/paraprofessionals providing Mobile Crisis Response Services (MCRS)
• Oversee training, monitoring, and evaluation of assigned staff
• Manage and lead daily mobile crisis operations
• Ensure timely responses to calls and adequate intervention and follow-up
• Monitor activities to ensure compliance and complete appropriate documentation
• Serve as ‘supervisor on call’ (SOC) on a rotating basis

• Assist the Mobile Crisis Manager in supervising a team of professionals
• Oversee training, monitoring, and evaluation of assigned staff
• Ensure staff respond to calls in a timely manner
• Monitor activities to ensure compliance and complete documentation
• Serve as ‘supervisor on call’ (SOC) on a rotating basis
• Manage and lead daily mobile crisis operations in accordance with strategic objectives
• Oversee performance management and program-wide innovations
• Ensure appropriate linkage and referral in behavioral health services

• Manage and lead daily mobile crisis operations
• Oversee performance management and innovations for core KPIs
• Shadow staff members in person at least twice per month
• Monitor and maintain quality management program

Manager

• Develop, monitor, and analyze quality assurance metrics, workforce performance trends, and operational KPIs.
• Conduct audits related to documentation, workflows, follow-up compliance, and service delivery standards.
• Identify trends, gaps, and opportunities for operational improvement and develop corrective action plans as needed.
• Partner with leadership to improve consistency, accountability, and service quality across teams.
• Support accreditation readiness, contract monitoring, and regulatory compliance efforts.
• Develop reporting tools and dashboards to improve visibility into workforce and operational performance.
• Monitor implementation effectiveness of operational initiatives and identify barriers to adherence.
• Develop, implement, and continuously improve Mobile Crisis onboarding and New Hire Orientation (NHO) programs.
• Supervise and mentor Trainer(s) for optimal implementation and delivery of New Hire Orientation (NHO) program and ongoing departmental training.
• Design competency-based training aligned with operational expectations, field realities, and quality standards.
• Develop and oversee ongoing in-service training initiatives based on QA findings, workflow trends, and operational needs.
• Partner with leadership to identify workforce development opportunities and emerging training needs.
• Assist in the development of leadership onboarding and leadership development initiatives for supervisors and managers.
• Support workforce retention efforts through improved training, preparedness, and staff development strategies.
• Develop methods to evaluate training effectiveness and alignment between training outcomes and workforce performance.
• Partner with HR and organizational leadership to monitor training compliance and completion standards across departments.
• Improve systems for tracking, reporting, and accountability related to required trainings and certifications.
• Monitor trends in training completion, deficiencies, and workforce compliance. Ensure timely communication and follow-up regarding mandatory training requirements.
• Monitor accreditation, contractual, and regulatory training requirements to ensure organizational compliance and audit readiness.
• Ensure appropriate training documentation, records retention, and evidence tracking are maintained in accordance with accreditation and organizational standards.
• Oversee implementation and reinforcement of new workflows, policies, SOPs, and operational initiatives.
• Ensure operational changes are consistently communicated, trained, monitored, and sustained across teams.
• Collaborate with operational and clinical leadership to identify workflow inefficiencies and implement improvement strategies.
• Develop processes to monitor adherence and effectiveness of newly implemented operational practices.
• Ensure SOPs, workflows, and training materials remain current and aligned with operational expectations.
• Collaborate with Clinical, Operations, Quality, HR, and Training leadership to support department-wide initiatives.
• Provide coaching, guidance, and support related to workflow adherence, quality standards, and training expectations.
• Participate in leadership meetings, operational planning, and organizational initiatives as assigned.
• Demonstrate professionalism, accountability, ethical conduct, and effective leadership presence at all times.
• Drive a culture of accountability, responsiveness, and professionalism across the mobile crisis program.
• Establish clear expectations for adherence to clinical, operational, and documentation standards.
• Monitor performance and address gaps proactively, partnering with Operations and HR to ensure timely and appropriate resolution.
• Support directors and supervisors in reinforcing expectations, improving performance, and maintaining consistency across teams.

Mobile Crisis Supervisor

Mobile Crisis Supervisor

Mobile Crisis Supervisor

Mobile Crisis Supervisor

Manager, Quality and Performance