Integral.

Account Manager

• Support a portfolio of SME clients by building strong, long-term relationships
• Onboard each new client by establishing a clear, engaging framework from the first interactions
• Advise clients to align marketing activities with their business objectives
• Identify meaningful upsell and cross-sell opportunities that create value
• Anticipate pain points and quickly propose concrete solutions
• Lead key moments with various experts: launches, reviews, performance check-ins, and recommendations
• Ensure follow-up and quality of delivered work (SEO, Ads, websites...)
• Monitor timelines and coordinate follow-up with different teams
• Identify underperforming accounts and develop action plans with experts
• Track and analyze results, and present monthly reports to clients
• Participate in structuring projects: developing new offerings, improving processes, implementing tools...
• Conduct regular monitoring to contribute to knowledge sharing and help the team stay up to date and improve