Senior Finance Systems Material Costing Analyst
Boeing
Oracle
Customer Success Representative
Integer Holdings Corporation
full-time
Posted on:
Origin: • 🇲🇽 Mexico
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Oracle
About the role
- Adheres to Integer’s Values and all safety, environmental, security and quality requirements including QMS and FDA regulations
- Coordinate responses from various internal stakeholders as required to assist in responding to customer inquiries
- Problem solve moderately complex issues and analyze possible solutions using procedures, guides and best practices
- Execute contract review for order entry process for all Integer sites where customers procure products from
- Work with multi-Site Planning and Operations to establish and communicate standard product lead times and/or temporary lead time changes
- Partner with Operations and Sales to meet/exceed the needs of the customers to enable more growth
- Support Operations and Sales goals while championing the requirements of customers
- Communicate any customer requests to appropriate internal decision makers and escalate when necessary to resolve issues
- Support and participate in continuous improvement efforts in Customer Success to standardize and simplify processes
- Support Sales and Operations with data requirements for customer visits, business reviews and/or audits
- Provide feedback to counterparts related to customers’ order requirements
- Perform and ensure accurate data input for quotes and quote tracking reporting; enter dates and change notifications to customers
- Interface with internal stakeholders to coordinate return good activity
- Follow and ensure compliance with multi-site informal and Standard Operating Procedures
- Understand key performance indicators and strive to meet/exceed expectations
Requirements
- Minimum Education: Bachelor’s degree in business field or related field
- Minimum Experience: 3+ years of experience in medical device or related field
- Sales and service acumen
- Ability to work independently as well as within a team
- Medical Device Manufacturing Customer Service experience preferred
- Ability to communicate effectively across the organization throughout all levels both verbally and written
- Good problem-solving skills
- Extreme responsiveness and resilient
- Customer focused and ability to manage multiple tasks simultaneously
- Demonstrated ability to be organized, act with urgency and adapt to meet deadlines in dynamic environment
- Strong computer skills including Microsoft Office products
- Experience with Oracle and Vendor Managed platforms is a plus
- Knowledge of Quality Management Systems, FDA regulations, and regulatory requirements desirable
