Intapp

Senior Manager, Account Management

Intapp

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Senior

About the role

  • Manage a team of 7 to 9 Account Managers that own the overall relationship with assigned clients.
  • Increasing adoption, ensuring retention, and satisfaction of clients.
  • Coach Account Managers on how to establish a trusted/strategic advisor relationship with each assigned client.
  • Help in managing the entire sales lifecycle of transactions to ensure visibility into and predictability of the lead-to-close process.
  • Ensure positive relationships with all employees, customers, partners, and shareholders.
  • Meet and exceed team upsell opportunities.
  • Work with clients to establish critical goals and aid the customer in achieving their goals.
  • Provide guidance on timely resolution of escalated sales-related issues.
  • Communicate with key customers, business partners and executives on significant issues and accomplishments.

Requirements

  • 5-7 years of account management experience in software industry.
  • 3+ years management experience in software industry.
  • Strong interpersonal communication skills and ability to achieve set goals and deadlines.
  • Natural leadership skills, and ability to mobilize people towards a goal.
  • Ability to pick up new technologies easily.
  • Good understanding of Excel, financial modeling, and financial reporting.
  • Experience with Salesforce or other CRM platforms.
  • Prior experience in closing sales deals at the executive level a plus.
  • Knowledge of the private equity and financial services market preferred.
Benefits
  • Professional development opportunities supported by a community of experienced professionals.
  • Reimbursement for training and continuing education.
  • Modern, open offices designed to inspire creativity and collaboration.
  • Complimentary lunches and fully stocked kitchens.
  • Comprehensive wellness and flexible time off programs.
  • Family-formation benefits and support during family-building journey.
  • Paid volunteer time off and a donation matching program.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementsales lifecycle managementfinancial modelingfinancial reporting
Soft Skills
interpersonal communicationleadershipgoal achievementteam management