Intapp

Product Support Specialist

Intapp

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Junior

Tech Stack

Cloud

About the role

  • Responsible for triaging and resolving support tickets that flow into the help desk queue
  • Assist employees with questions regarding new client site provisioning, changes and feature enablement
  • Resolve internal requests involving site provisioning, site changes, site access, enabling/disabling site features
  • Prepare detailed specifications and steps to reproduce for items requiring any escalation to our Product Support team
  • Identify potential delays in resolution, take corrective action, and manage communication to the ticket requester
  • Work collaboratively with Product Support Specialists on problem analysis and submits recommendations for solution
  • Provide clear and concise verbal and written communications with end-users

Requirements

  • Degree in a relevant field, like Computer Science, IT, Software Engineering, or documented work experience in a technical support field
  • 18 months to 3 years commercial experience, ideally in a client facing application support role
  • Strong Excel skills
  • Strong communication skills and a client focused approach
  • Excellent problem-solving skills and the ability to work with limited supervision
  • Experience with SaaS (cloud based) software
  • Deep knowledge of Windows OS and Microsoft Office Suite
  • Knowledge of help desk ticketing and workflows
  • Ability to read and analyze application error logs
  • Sharp troubleshooting and analytical abilities
  • Understanding of functional programming concepts
Benefits
  • Comprehensive wellness programs
  • Flexible time off programs
  • Professional development opportunities supported by a community of experienced professionals
  • Reimbursement for training and continuing education
  • Complimentary lunches
  • Fully stocked kitchens
  • Paid volunteer time off
  • Donation matching program for charitable causes
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ExcelSaaSWindows OSMicrosoft Office Suitehelp desk ticketingtroubleshootinganalytical abilitiesfunctional programming conceptsproblem-solvingtechnical support
Soft Skills
communication skillsclient focused approachcollaborationproblem analysisattention to detailtime managementadaptabilityindependenceescalation managementclear communication
Certifications
degree in Computer Sciencedegree in ITdegree in Software Engineering